I was really hoping that this would be our family's new hotel, but i would not stay there again. As almost everyone else has noted, there is a real problem with the elevators, even when they were both working. I built in an extra 30 minutes to our departure time each day because we were touring colleges and could not be late for appointments. We were on the top floor so once the elevator arrived, it was empty and we could get on, but people on lower floors did not fare as well since it would fill up after 3 or so stops. We would then have to stop at almost every floor since people were waiting so long and no one could get on--I felt bad one family missed their train. There were definitely a lot of upset travelers. The breakfast is mediocre. if you get down there before 8:00 there is usually no problem and a couple of days we went down at 7:30 got our food and brought it up to the room. I booked a double queen with a sleeper sofa for me and my teenage daughter. We had a view of the Empire State Bldg., which was great, but the rooms are very small and you can really hear the street noise. We usually stay at the Doubletree Suites on Times Square which is a much noisier location and i never notice the street noise. Also beds are very hard, there are not enough plugs for charging electronic and there is no counter space in the bathrooms. They could have easily put a shelf under the sink so you could store your toiletries but didn't and there are no towel bars, even though there is plenty of room on the wall for two bars. Note to any hotel interior designers, if you're going to leave guests a card asking them to re-use their towels to help save our planet, you should probably install a towel bar for them to put them on so they can dry.
Finally, there is virtually no service at this hotel. Front desk staff is friendly, but very weak. While I was checking in, the desk clerk answered a call for a food request and had no paper available to write it on. She forgot the room number but had said it out loud so i was able to repeat it to her. Also, My husband was joining us mid-stay so we left a key for him at the front desk in an envelope with his name. when he got there no one could find it so they gave a new key, but rekeyed the room so i was locked out. no big deal but going back down on the elevator to get a new key was a half hour outing. This hotel is way overpriced for what you get.
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