Reviews about the hostel seemed good, which is why I booked it. I was looking for something close to the theaters because I wanted to see a few shows while I was in NYC. What I got was a disgusting room in a great location with friendly staff. I'll start with the negative and then go to the positive:
Rooms: The room (402) was tiny. There was a bunk bed and a single bed. When I first walked in I was very surprised at the contrast between the nice lobby area and the room. The carpet looked like it had been there since the 70's. I picket the bottom bunk because there were 2 outlets in the room and that bed was the only one with an outlet accessible from the bed. There were 4 small safes in the room, a good safety feature, but too small to put much in. The room was freezing as well, probably because the window wouldn't fully close. You couldn't open it more than a couple inches but it would not seal, so you could easily here outside and feel the draft.
The bathroom was unbelievable. In a bad way. The shower had mold all over in it, and the shower head was spraying water everywhere. I will try and explain this further. The head was over 7 feet high so, at 5'7" I was a good 6" from reaching it while on my toes and reaching as high as I could. The water was coming out at a very fine spray, so even though I had it on all the way I was getting a cold mist. After about 10 minutes the water had warmed up fully and the mist was now hot. I mean HOT, and I turned the knob down but the temperature didn't change, nor did the mist. I usually take 10 minute showers, but because I could not get wet, or rinse properly. I was in there for almost 40 minutes (I looked at my phone just before turning on the water, and again when I got out because I was going to meet some people). So much for the sign asking for you to conserve water.
This next part I did not factor into my rating, but it is worth noting as you'll see. As I was getting ready 2 people came into the room. They were clearly a couple, and I greeted them when they came in. They just stared at me and started talking to each other in Spanish. I thought maybe they weren't used to people being friendly? I left shortly after they got there and I said goodbye and I hoped they had a good evening, again nothing back. I came back 11:30PM and they were in the room. They must have been cold too because when I walked into the room it was like walking into a sauna. I asked to turn the temp down a bit and I was ignored. So I just turned it down to 70 (from 78) and took off my jacket. The girl went into the bathroom as I was grabbing my sleep clothes and I wasn't going to change in front of this strange guy who kept staring at me. I took off my sweater and slept in my jeans and tank top. Finally the girl came out just after 1AM, I know because she was loud about it and then the guy went in (she must have had the same shower issue as me, since she was in there for over an hour). I changed into my sleep pants under the covers and went to turn off the light by my bed. The switch for my light also turned off the other lights in the room. UGH! I left it on as a courtesy, I didn’t even bother asking since they either spoke no English, or were determined to ignore me. The guy came out around 2AM and he was loud too. I was just trying to sleep! Finally around 3AM they went to bed and both snored very loud. They also turned the heat back up. Then at 7AM their alarm went off. That was it for my sleep. They were rude and talked loudly as they got ready. More showers and door slamming, I was so angry. My alarm went off at 9AM, I hit snooze because I was exhausted and did not want to get up. I finally rolled out of bed at 9:18 (I hit snooze twice) and they left shortly after. Check out was at 10AM (way too early I think, especially when sharing a bathroom with 2 others) I am not sure what I would have done if I had to shower as well, or use the toilet, because at least 1 of them was in the bathroom up until they left. I was ready by 9:33 and I went downstairs to get their free breakfast and checkout ($50 fine if you checkout late, absurd considering 1 night is $56).
Breakfast was toast…and they had corn flakes and cheerios. The milk was just sitting out, and they had coffee or water to drink. They seemed to hype the free breakfast, but I’d rather have then charge me less for a night and not even offer it. The bread was stale, hard when I picked it up, and that was before I put it in the toaster. They had butter, jam, and cream cheese for the toast. They had bananas for fruit and that was it. I was not impressed at all. Now on to the positive things.
Front desk: The staff was awesome. I left my backpack before and after I checked out so I would have to carry it around with me. They were very friendly and they are the reason I gave a 2/5 instead of a 1/5.
Location: Location was great. Walking distance to all the big name shows and Hell’s Kitchen, Central Park wasn’t too far of a walk either, and Penn Station was very close as well.
Overall the place is way overpriced for what you get, and gross. I think for an individual it is boarder line okay, but for 2+ people you will get way more by pooling your $56 each (before tax) and bid on priceline using the “name-your-own-price” option. You can easily get a hotel in the area for $115-$150 a night. You’ll be getting a better place with a decent breakfast, and not have to check out at 10AM. I really would not recommend this place. Pay a bit more (or less) and stay slightly further away and you’ll get something far better for your money.
Don't let them put you in room 402.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.