Just arrived back from 5 nights at the Westin and I can't recommend it highly enough.From it's location to the friendly staff,gorgeous rooms(we had a corner room on the 21st floor with views of the Hudson River and Times square)everything was perfect and I would definitely stay there again in the future...

We have just returned from a four night stay at the Westin and we were both very impressed. We contacted the hotel before arrival via email to state that we were celebrating our wedding anniversary and were contacted within a day or two to say that a corner room had been reserved. Our room was on the 37th floor and what a fabulous view. The lifts were on the floor within seconds - mind the ears! Huge room with plently of storage, hairdryer, great tv, coffee maker and last but not least the fantastic comfortable bed, we slept like babies.

I've read other reviews which did worry us before we went but most of them are from fussy nit pickers! I would definately return here again. Location is great, just off Times Square so not too noisy. Breakfast is recommended down one block on 9th Ave turn right, fabulous diner with great priced breakfast. There are lots of well priced bars and restaurants on 9th Ave and the streets surrounding, as if you go back into Times Square area you will pay lots more.
Walking towards Times Square along 8th is a lovely Pizza Diner with a Stone Oven which was worth a visit, not just for the great food but a lovely place to warm up on a winters day.

Hop-on Hop-off Bus tours highly recommended. So is a walk around Grand Central Station - unbelieveable. Don't worry about the other negative reviews for this hotel, we have been to many high class hotels over the world and this was very nice. Locals told us that the rooms were the biggest in Manhattan and in the best location. Happy holidays.

Location is, basically, the only thing this hotel can claim as asset. Customer service, however, at the very bottom of the list... The so called "heavenly baths" are ridiculously small and worn down (not to add that the ceiling in the bathroom was chipped all over!). Incorrect amenities (two lotions instead of shampoo and lotion)... Heating in the room did not work properly. Bottom line: too expensive for too lousy of a product.

I planned a NYC Mom's Shopping Weekend with my best gal friend and had a wonderful visit at the Westin Time Square! I am a Starwood Member, therefore stayed on the Club Floor and rec'd the free breakfast each morning, free appetizers and beverages at night and snacks during the day. Saved us so much money and saved us from overeating as well!

Location is great, Time Square 1 block away, and directly across from the start of all the Broadway Shows. Even on a blustery cold weekend in February, easy to get around walking. Subway directly across the street, easy to use.

Westin staff was very accomodating...battery in hotel portable phone in our room wasn't working, called down, sent someone up in 2 minutes! So friendly, so helpful with the maps.

Room was decorated nicely, but a little worn out. Part of the baseboard was missing, scratches in wallpaper. Could use some new features, although it is stylish. Heavenly beds make up for it though! Only other complaint, bathroom very funky and done in silver, there is zero counter room for cosmetics, toiletries. Oh well!

Had such a great time, I'm bringing my 11 year old daughter, 12 year old niece and sister-in-law for a summer visit...can't wait!