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“Awesome Hotel!” 5 of 5 stars
Review of The Westin New York at Times Square

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The Westin New York at Times Square
4.0 of 5 Hotel   |   270 West 43rd Street, At 8th Avenue, New York City, NY 10036 (Manhattan)   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #153 of 449 hotels in New York City
GreenLeadersGold level
Berks, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Awesome Hotel!”
5 of 5 stars Reviewed January 15, 2007

This hotel is pure luxury, situated in the busy tourist hub of the city. The hotel and it's rooms are modern and decorated in a stylish contemporary fashion. The rooms have every fascility you could possibly want including a cool flat-screen T.V.! The bar is stylish and welcoming and the staff exceptionally helpful. The Restaurant (Shula's) is fantastic (although on the pricey side) the steaks are to die for! The hotel, while oozing style and class, doesn't leave you feeling out of place like some other stuffy posh hotels. The subway is a minutes walk away and connects you to the whole of New York. There is a Cinema and a Mexican restaurant actually housed in the hotels building!! I can't sing the Westin's praises high enough! It is absolutely worth spending a bit more and staying here! The higher the floor you are on - the better. Amazing views of Times square with no noise?

  • Liked — Location
  • Disliked — price
  • Tips/Secrets — Try to get a room on a high floor.
  • Stayed December 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kent
Top Contributor
83 reviews 83 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
128 helpful votes 128 helpful votes
2 of 5 stars Reviewed January 7, 2007

If you read about this hotel on the Starwood website or any others for that matter, you will see their PR makes a great deal about the stunning architecture, interior and terrific location of this hotel.

Firstly you would need to be a contortionist to appreciate the architecture of this hotel as it is shoehorned into a tacky side street a block away from Times Square from which the only sign that a hotel is on the site is the apologetic entrance at street level. From that entrance (20 yards from which you will se the delights of drunks sleeping on the sidewalk) you need to take an escalator to the lobby which is rather grey and unwelcoming. The rooms are fairly small but clean and bathrooms adequate. Views from the 40th floor are trumpeted as stunning but, as high as we were, I was unable to see anything of interest save for rooftops of adjacent hotels/office blocks.

Also - don't get carried away by the concept of having a 'club room'. The 'club' facilities were housed in a smallish room on the 8th floor where an inadequate breakfast and sparse evening canapes are served. Waste of money!

As regards location, Times Square is local to most NY tourist attractions but don't spoil your vacation by staying there - it is very very unpleasant during the daytime and slightly threatening after dark.

There are hundreds of hotels in NY that don't suffer the disadvantages of the Westin - book one of those instead.

  • Liked — We were only there a few days.
  • Disliked — Location, lobby, rooms, lack of a good onsite bar/restaurant.
  • Tips/Secrets — Stay somewhere else.
  • Stayed December 2006, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 4, 2007

If you want the best Starwood Property in NYC, stay at the St. Regis or possible the W Times Square. I found the Westin to be just fine: larger than average rooms for NYC, nice bathrooms, good club lounge, very good fitness room, great location, friendly staff even in the hectic day leading up to New Year's Eve.

  • Liked — Fitness Facility
  • Disliked — Needs new TVs
  • Tips/Secrets — You can walk to it from AMTRAK Penn Station - don't need a cab.
  • Stayed December 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 4, 2007

We got lucky with a priceline bid for the Westin Times Square for a 3-day visit between Christmas and New Year's Eve. (It took over a week's worth of bidding before we succeeded on our bid.)

I know New York fairly well (I used to live there) and Times Square is my least favourite area (especially at this time of year) because it is so crowded and tacky. But the hotel itself was lovely. I was impressed that there was no discrimination on check-in against priceline bookings - we got a corner King room on a relatively high floor. The room and bath were very comfortable and well-designed. Unlike my last stay in a Westin (in Madrid), the bed at the Westin Times Square lived up to its "heavenly" name, which was a good thing, because I caught a cold on the second day of our visit and spent rather more time than I planned to in bed.

Much as I loved the hotel, I wouldn't stay here again if I had the choice. It was too much of a hassle getting into and out of the hotel. The bus from the airport took 30 minutes to travel crosstown from Park Avenue to the Port Authority. Each trip into or out of the hotel involved a battle against massive crowds, which discouraged me from going anywhere. I realise the crowds would be at their peak at this time of year, but I expect that the problem exists to a lesser extent throughout the year.

  • Liked — Comfortable, well-designed rooms
  • Disliked — Location
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2007

We stayed at the Westin from 23rd Dec to 28th Dec and the whole experience was superb. The staff are very friendly and eager to help. The hotel itself is well designed with a nice bar for a few late night drinks. The rooms have excellent beds and showers plus a decent flat screen TV. In addition they are spacious (we were on the 28th Floor with a great view). The location is also a benefit with good links to tube lines travelling north and south (however most things are in walking distance).

I would personally recommend this hotel as an excellent hotel for your first, second or tenth trip to NYC. It was an Unforgetable Christmas!

  • Liked — The location, bed and shower. As well as the Coffee for the morning
  • Disliked — Nothing
  • Tips/Secrets — Ask for a great view - they are keen to help
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
which day is it?
2 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed January 3, 2007

I am a 25 year veteran of Starwood's best hotels around the world - in the US, Asia and Europe - we are big fans, and I am sadly disappointed with this effort in NYC.

We stayed in the Westin Times Square in early December 2006 with moderate expectations based on reviews from this site. And to be fair, nothing was terribly wrong - it's just that nothing was terribly right either. Overall I would say that the service and physical plant of the hotel was highly disappointing.

Let me start with the sole positive from our stay: We had luggage wrapped in plastic from our return flight from South Africa. A very courteous gentleman from the maintenance staff saw us coming down the hall and offered to cut open the plastic. When we offered him a tip, he graciously refused, saying it was his pleasure to help us.

Starting with check in: we were greeted by a young man at the Preferred Checkin counter who couldn't muster a smile or eye contact. His manner was somewhere between indifferent and curt. We truly felt we were imposing on him when asking if we might check in. And at the time of our check in the lobby was empty - no lines, not busy, no excuse for this kind of attitude. This sort of set the tone for the whole stay.

We were in a Club Room, which I would not recommend in this case (although we almost always prefer club floors at Westins around the world). Although the room came equipped with a nice new Mac computer, we would frankly rather have had that investment go into updating the tired carpet and walls or part of the dingy bathroom. Or include (as almost every other premium hotel does on their version of club floors) free access to the internet. I will say the bed was fine - clean sheets, firm, etc. But the industry is at a point now where this alone doesn't get you a whole lot of extra credit points.

The Club Lounge itself was tired, and the staff there seemed even more tired than the room, and almost studiedly unhelpful when we asked questions or for assistance. We got the distinct feeling that if we dropped dead in front of them they wouldn't stop reading their magazines, as this would be 'not my job'. They were clearly not the cream of the crop which, again, you sort of expect in Club Lounges.

A list of further small gripes, just in case someone from Starwood/Westin reads these reviews:

The coffee table in our club room was terrible - peeling black paint on a cheap table which looked at least a dozen years old.

The bathroom sink was a dented tin-can effect. Not chic-art, just old, cheap and dented.

Throughout our stay the 'Service Express' line couldn't answer a single question for us, and really didn't seem interested in finding anyone who could. After disconnecting me three times when transferring to the Concierge, I had to forcefully insist that the Service Express operator stay on the line until he had connected me with a real person who could answer my question.

The walls in the hotel are thin. Really thin. Several times we could clearly overhear conversations from our neighbor, and they seemed to be talking at a normal (not loud) volume.

Local phone calls are charged at $2.50. Okay, so some places still do this, but with the falling cost of calls and when you are in a Club Room you don't expect this kind of highway robbery.

There were no slippers, not even the inexpensive $0.50 ones you find in mid-range hotels. And our query to find out if we could get some was given a rude response from the Service Express operator.

  • Liked — Not much - one kind gentleman noted in the review
  • Disliked — Awful service, tired room
  • Tips/Secrets — Don't go unless strong evidence of change at this hotel
  • Stayed December 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Florida
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2006

Found a great price on the Westin site and stayed for 4 nights Dec 25-29. 229.00 a night. Room was very nice and comfortable, plenty of room for the 4 of us. Found staff to be very helpful. They were kind enough to hold our bags for 6 hours after check out as we had a late flight home. We did not eat in the hotel restaurant so I can not comment on that but the hotel bar did look very nice. If you want good Italian at a good price go to Tony Di Napolies located at 43 and 6th ave huge portions you will be very happy you did. This is my 4th trip to New York and I would stay at the Westin again!

  • Stayed December 2006, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in New York City
#95 Luxury Hotel in New York City
#106 Business Hotel in New York City
#109 Family Hotel in New York City
#111 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York at Times Square 4*
Official Description (provided by the hotel):
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

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