There were pluses and minuses staying here. I've had better experiences with other Westins around the world so I would say this one was just o.k. It definitely seems like their standards aren't so high at this location. But it is Times Square and honestly it was one of the more affordable hotels in Manhattan. So on that note alone, it deserves a higher score even with the few negatives detailed below.
The positives - Great location for people who have never been to NYC. (A bit much for those of us who have spent a lot of time in the city though. Ha!) Friendly staff. Good restaurants and bars onsite.
The negatives - I had booked 2 rooms over 4 months in advance and yet they were not even in the same building as each other upon check-in. That was an inconvenience but not the end of the world. Me and my husband got a room that was pretty out of date and run down while my mother-in-law and aunt got a room that was more recently remodeled. One major challenge I had was when we started charging things to the room. I had put down a sizable deposit at check-in and have no problem with them taking more money off my card to cover the expenses while we accrued them. However, they ended up putting a hold of over $3000 more than we had spent which I didn't find out about until my card was rejected at a bar. I did have them remove the hold which they admitted was excessive and accidental. But it took me 2 visits to the front desk, over an hour of going over it with them, a call to the credit card company, and a conversation with the manager. My advice is to just pay as you go because they hold way more funds than you're actually spending. I would have done that since it was all going on the same card anyway. Yeesh!
- Official Description (provided by the hotel):
- Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more less
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- Also Known As:
- The Westin New York At Times Square Hotel New York City
- Westin Times Square
- Westin New York City
- Westin New York Times Square
- Westin Hotel New York
- New York City Westin