We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not all rooms are updated. COLD” 3 of 5 stars
Review of The Westin New York at Times Square

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Westin New York at Times Square to your Saves list
The Westin New York at Times Square
4.0 of 5 Hotel   |   270 West 43rd Street, At 8th Avenue, New York City, NY 10036 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #159 of 459 Hotels in New York City
GreenLeadersPlatinum level
Airb330
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
“Not all rooms are updated. COLD”
3 of 5 stars Reviewed December 30, 2013

I've stayed here on multiple occasions and the rooms are always cold.

Even as a SPG preferred guest they "upgraded" us to an old un-renovated room. The window was about 2 feet by 2 feet. The smallest window I've seen in a room here. Overall the place isn't bad but it doesn't warrant the prices.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,539 reviews from our community

Traveler rating
    2,139
    1,503
    544
    236
    117
See reviews for
1,117
1,253
233
807
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (909)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

Our family spent 3 days at Westin New York, is our fourth time back to this hotel this year! Service has always exceed my expectation. Front desk is always polite, courteous and helpful. I want to thank Jesula for helping me check in fast on a late Friday nite (12/27), made my welcome very warm. And for checking out Vanessa has always been fast and polite too. Thank you for the good customer service from Westin front desk staff, had a great stay this weekend.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2013

don't stay on the upper floors. We stayed on the 30th floor and it was unseasonably warm. I'm not sure if the fan was broken but we tried to put the air on and the room was unbearable. I thought the first night was just a fluke and didn't tell anyone, but the second night was just as bad. I didn't say anything on my way out because we were late for the train. The front desk was very nice when checking in so I'm sure they would have tried to do something.

It is a great location and the rooms were very clean.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013

Searching for a hotel in NYC was very difficult, and time consuming! The hotels look so dingy, outdated, and overpriced. I was relieved to find the Westin Times Square. While it is expensive, it is a place you'll feel relaxed in after a long day in the busy city. We stayed in an upgraded corner room which was luxurious. Not to mention awesome views! Some of the windows even cracked open which I thought was really cool. The lobby is very nice, and the hotel has access from a nearby movie theatre which is awesome to cut through on a cold day! Would be better if breakfast was included, but there are some cute bakeries close by. We would stay here again, but would probably try to find a deal before booking.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2013

we really enjoyed the Westin at times square in every way. First, we were looking for a place to bring our maltese and Westin was the best value. They don't charge you a non-refundable pet fee nor do they charge you a daily rate. I appreciate this because my dog is 5 pounds, perfectly trained and doesn't shed at all. I hate being charged for damage she will never do.
Secondly, I have the amex platinum card, which makes you an SPG member, which is totally worth it! I got upgraded to a junior suite on the 45th floor, the views were stunning. The room was spacious and the bathrooms and toiletries were great. The blackout curtains made sure that morning didn't come too early and the bed and pillows were very comfortable.
The staff was fantastic. We had breakfast at Shulas, which was really nice and drinks and dessert at the bar. I think that overall this is going to be my go to hotel while in NYC. It was affordable (for NYC), great location and was everything I would want a hotel to be. Well done Westin!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2013

Had a very good stay here Dec 2013, good location, great corner room very comfortable.
All staff very friendly and helpfull.
my only thoughts after seeing the the pics,of public areas, that all these areas were dark dull and in need of refurb..
.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineland, New Jersey
1 review
4 of 5 stars Reviewed December 28, 2013 via mobile

Just got back from a annual family trip to New York City. This was our first time staying at the Westin, and it did not disappoint! First of all the location was amazing, right in the center of everything. My kids loved walking through time square, and seeing all the cartoon characters in the street. Radio city hall was just a short walk away. The hotel staff was courteous and helpful, the rooms were large for NYC standards. The beds were comfortable and plush. They also have a great steak house on site called Shulas! All and all we will be returning to the Westin again next year. We loved it.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin New York at Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in New York City
#104 Luxury Hotel in New York City
#111 Romantic Hotel in New York City
#119 Business Hotel in New York City
#121 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New York at Times Square 4*
Number of rooms: 863
Official Description (provided by the hotel):
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Hotels.com, HotelTravel.com, Priceline, Orbitz, Cheap Tickets, TripOnline SA, Booking.com and Tingo so you can book your The Westin New York at Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

Owners: What's your side of the story?

If you own or manage The Westin New York at Times Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.