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“Vision Expo” 5 of 5 stars
Review of The Westin New York at Times Square

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The Westin New York at Times Square
4.0 of 5 Hotel   |   270 West 43rd Street, At 8th Avenue, New York City, NY 10036 (Midtown)   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #162 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersPlatinum level
Greenville, Texas
2 reviews
“Vision Expo”
5 of 5 stars Reviewed March 26, 2013

I like staying at the Westin. Great location for my needs. The costs were really too expensive for me as a business trip alone. Since I paid out my own pocket, I felt it. Everyone was friendly and enjoyable.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4,830 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 25, 2013

The room was clean. We were given a room with in feet of an ice maker and views of an air conditioning unit and rooftop of the lower building beside the hotel. It would have been a challenge for the hotel to have found a less desirable room. I did book a standard room on travelocity, apparently this is what is considered "standard" at the hotel. I would not book this hotel again. Unless the hotel was completly full there was no excuse for giving a guest such a terribly placed room.

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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review, March 29, 2013
Hi Catherine ~ we are so very sorry that your recent experience with us did not please you. We ask if you would consider ggiving us another try to regain your confidence by booking a return visit with us when you return to New York City. Contact me directly with your reservation details and I will make sure that you will be happy with everything from check-in to check-out. I look forward to hearing from you!

Warmest,
jessie
YourWestinTSqExperience@Westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 24, 2013

Spent two nights in the Westin last weekend. If I had a complaint it was that the rooms were so comfortable and cozy that it made it hard to get out of bed and out the door on a cold windy morning. The beds were very comfortable. The views were spectacular. It was only a block from the heart of Times Square, but just far enough away to avoid the zoo. The staff was exceptionally friendly and helpful starting with Sally at check-in. She offered us a free upgrade, allowed us to check in three hours early, and answered our questions about local restaurants and transportation options. The room was spotlessly clean, surprisingly spacious (for NYC) and quiet. We thoroughly enjoyed our stay.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Monica, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 24, 2013

I've been staying at the Westin Times Square twice a year for many years now. The hotel is right in the middle of the vibrant Times Square area. The rooms are large for NY standards and very quiet. I almost never see anyone else in the halls. Great views. Very expensive breakfast, but hey, this is NYC. If you walk around the corner, the delis have the same food for a third the price.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed March 23, 2013

From the moment we checked in, I knew it was going to be an amazing experience. The location is exceptional, right in the heart of the theater district and Times Square. The staff are warm and friendly, and a gentleman by the name of J.L made us feel warm and welcomed (as well as all the staff). We ordered room service, and the food was tasty and delivered on time. The room was clean and our view was of the heart of time square. If you need any tips as to where to go in Manhattan or outside of NYC, the concierge services are very helpful. The property itself is awesome, spacious,and trendy. If you want a true NY experience, I highly recommend this hotel!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 22, 2013

We have been member of Starwwod preferred guests for over 15 years & mostly stay in Westin/Sheraton hotels & resorts. They have always provided very nice & upgraded accommodation, excellent services of high standards. However, this time was the first we visited USA in New York. I asked the lady to reserve a taxi for us to go to Newart airport as we have to be early in the morning. She advised that we cannot use the normal taxi but need to book a limousine & gave me a number to ring. The quote from the limousine company came back at $180 ( probably plus tips of at least 15% ). Fortunately, they didn't have a car available. So I rang back the front desk & another lady was surprised that I was given that advise as she said there will be always taxis in front although cannot but no need to book one. The taxi from the airport cost below $60 on way in. Had the limousine company been able to provide a car, we would have paid over 3 times the fare. I made a complaint to the manager as unfortunately I forgot the lady who gave the bad advise. He promised to look into educating the lady. I like to alert other people to be careful not taking the words of the hotel staff when it sounds unreasonable. However, everyone else was very nice & courteous especially the chef who came out & had a friendly chat with us at dinner.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed March 22, 2013

I walked into the Westin late night and the front office staff and the night manager, Johnathan (JL) were excellent in accomodating me and keeping me informed on everything the hotel offered. Since I checked in late, the staff offered me a late check out which was much needed! The room was excellent, I was upgraded to a junior suite with an amazing view of Times Square. I would deffinately recommend this hotel!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in New York City
#102 Romantic Hotel in New York City
#109 Luxury Hotel in New York City
#115 Family Hotel in New York City
#144 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York at Times Square 4*
Number of rooms: 863
Official Description (provided by the hotel):
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

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