My family and I arrived to check in at 11:30pm. We had made previous arrangements for our late check in. Their computer system was down so they were unable to check us in and suggested we chose another hotel. Really!?! By now it was midnight and we had no place to stay. We waited for an hour and half for their system to get fixed No luck. They sent us to their sister hotel the Ramada where we checked in.
With the understanding we would be reimbursed by The Hotel at TimeSquare for this huge mess up. We slept in the Ramada from 2am-6am when we received a call from the Hotel at Time Square that their system was up and we could come back over!!
Once there I left a message for the manager(Sunnie) to contact me and i never heard from her. I left a message every day for FOUR days and never heard a word. Once home and never hearing anything I contacted corporate who told me they had no authority and I had to contact Sunnie first. Great idea if she would reply. She finally did and would only reimburse me $60.00 of the $212.79 that we paid for our four hour stay in a room We didn't even want! Run! Don't book!!
- Also Known As:
- Hotel At Times Square
- At Times Square Hotel
- Super 8 New York City
- Super 8 Times Square
- Super 8 Hotel Times Square
- Super Eight New York City
- Super 8 Hotel New York
- Super 8 New York
- Official Description (provided by the hotel):
- The newly renovated The Hotel at Times Square, a boutique hotel, offers clean and elegant accomodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Olotels, Venere, Priceline, BookIt.com, Otel and Tingo so you can book your The Hotel at Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.