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“Excellent stay” 4 of 5 stars
Review of The Hotel at Times Square

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The Hotel at Times Square
3.0 of 5 Hotel   |   59 West 46th Street, New York City, NY 10036 (Manhattan)   |  
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Hotel amenities
Ranked #259 of 458 Hotels in New York City
Amman, Jordan
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Excellent stay”
4 of 5 stars Reviewed March 21, 2013

Excellent location, very good breakfast, efficient house keeping, unhelpful conceirge which couldn't answer some simple questions and I suggest to be joined with the reception counter and to use its original space for other activities. In the midnight, their was NO spare electric adaptor to borrow and the receptionist guided me where I can buy one from!
Free WIFI, complimentary daily newspaper, free Computer with a printer in the lobby area (just ask the reception for password), free coffee, tea & hot chocolate for 24h in the lobby, free national telephone calls from your room telephone (were told about that a little pit late). We had a complimentary late check out because of our long stay (triple room for 16 nights).
We would definitely stay here again.

Room Tip: away from elevators.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,956 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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Cape Coral, Florida
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 19, 2013

We travelled to NYC for our first time and needed a room for only one night since we were staying with a friend the rest of the time. We found this place online, and ended up booking it because it was a reasonable price and close to Times Square, which is where we figured we'd visit the first night. Upon check in they couldn't find our reservation, and it ended up that the reservation had been made for the night before. We thought maybe we could just change the reservation date for that day, but that was not the case. Now I understand that it was our fault the room was booked incorrectly, however it was a simple human error that wasn't done on purpose. We were forced to pay for another room, and when I asked why we couldn't switch dates the the girl checking us in just said "I can let you speak with the manager, but she's not going to do anything". I hate to pull this card, but I used to work in management at the front office for a very large resort in Florida, and we would've accommodated a person in my situation, made sure that we took care of them , and didn't make them feel like they were idiots. Because of this experience I won't be returning. The rooms were really good, but that situation could've been handled differently, especially considering I know that resort wasn't booked up.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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applecorehotelsstaff, Marketing & E-Commerce Associate at The Hotel at Times Square, responded to this review, March 20, 2013
Dear MG239,
Thank you for your review. We apologize for the inconvenience caused by the mix-up. Like most hotels these days, we send out an email confirmation which will tell you the date you reserved a room for. We also remind you that in order to cancel a reservation without a charge you must call by 3pm the day before arrival, otherwise you will be charged for one night. We realize that once in a while mistakes happen, but this is why we send out the confirmation email so guests can make sure they reserved for the correct night.

Again, we are sorry for the inconvenience and hope you will reconsider staying with us for future visits to New York City.

Liz from Apple Core Hotels
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2013

If you are in NYC, you probably aren't planning to spend much time in your hotel room. You just need a modest priced, comfy place to crash that is close to the places you want to go. This hotel fits the bill perfectly! The decor in the room was very relaxing, the bed was super comfortable. I could hear the street noise from the bathroom, but when I closed the bathroom door, the room was extremely quiet and so clean! The hotel offers breakfast with the room and while it wasn't anything spectacular, the breakfast had a wide variety of options plus coffee and juice. The only negatives were the cramped hallways and the elevator that didn't run very often. Everything else was much better than I expected for a hotel at this price.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed here last August. The staff was friendly at all hours. The breakfast was fine. The room was clean. Had a view of the apartment behind, but we're only there to sleep anyway! The beds were comfortable. Has a safe. The hotel has a free coffee machine available at all hours. The location was great - we were able to walk to many attractions. Very quiet location. They can arrange tours for you, or arrange a taxi to the airport. Would stay here again.

Room Tip: The rooms facing the hotel behind are very quiet.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Norriton, Pennsylvania
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2013

Great Location
Customer Service OK, but nothing outstanding
Not tied up to any major Hotel Chain so no Awards or Customer Loyalty programs
Well Maintained small rooms, but noisy corridors with tourist crowd
Perfect fit if U plan to spend most of your day out, and come back just to crash
Ideal for toiurists

Room Tip: Stay away from 2nd floor rooms as Bar for some strange reason is located right in the middle.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2013

I have stayed here, and at other Apple Core hotels, on several occasions. The hotel is spotlessly clean -- cleaner than most 5 star hotels -- and the location is great, with a big variety of reasonably priced restaurants nearby. There is a nice continental breakfast in an (also spotlessly clean) breakfast area in the basement. And the price is unbelievable for the value by NYC standards. Rooms are a bit on the small side, but that is nothing to complain about given overall quality and value.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 13, 2013

I arrived this morning to this hotel for a relaxed two nights and three days, tried to check in but found out that my reservation has been cancelled.... The reason stated was that my credit card was invalid, as I had lost my credit card 12 days ago and had it cancelled for safety. In the meantime I was issued a new working visa. I contemplated calling the hotel and letting them know, however, when I received a CONFIRMATION of reservation e-mail two days prior to my arrival, I thought it unnecessary. So, at the desk they explained to me that, yes, they send confirmation e-mails even though credit card did not go through??? And now they tell me my reservation is cancelled even though they never bothered to let me know.
Then, they miraculously found a room for me for which they would charge me a market price (higher than what we originally booked for).
I talked to the manager who did not show much care about my situation and tried to rip me off by not matching the price they confirmed in the e-mail they sent me.
They gave me no choice but to leave the hotel and look for another one. I am settled in at Milford Plaza and am happy to share my experience with everyone else. I talked to other hotel staff such as Best Western, Hilton etc. and asked what they think about this and they said that Hotel @ Times Square should have honoured the price they confirmed with me as they had available room when I arrived. By the way, I also felt that this hotel did not look at all close to the pictures posted online. Travellers beware!

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, Marketing & E-Commerce Associate at The Hotel at Times Square, responded to this review, March 14, 2013
Dear Sanda D,
Thank you for your review. We are sorry that your reservation was canceled. When a credit card is invalid, the reservation is automatically canceled. The confirmation is sent to all who will be arriving soon as a reminder, and is sent regardless of whether the credit card is valid. If there is a change in the credit card used to book, we encourage guests to let us know of such changes so their reservations do not get canceled. We are sorry we could not honor your original rate, however our rates are always very competitive and we always provide an excellent value by including free amenities like breakfast, WIFI, and domestic phone calls.
We hope you will give us another chance the next time you return to New York City.
Liz from Apple Core Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel at Times Square

Address: 59 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#221 Family Hotel in New York City
#235 Romantic Hotel in New York City
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Hotel at Times Square 3*
Number of rooms: 208
Official Description (provided by the hotel):
The newly renovated The Hotel at Times Square, a boutique hotel, offers clean and elegant accomodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Hotel At Times Square
At Times Square Hotel
Super 8 New York City
Super 8 Times Square
Super 8 Hotel Times Square
Super Eight New York City
Super 8 Hotel New York

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