I have difficulty finding words to describe how managment treat people. Back in March 2012 my husband and I were looking for hotel rooms for our Christmas/New Year's trip. We found this hotel that charged $235 per night and we could guarantee this rate for the entire 10 days we were going to be there. We called and spoke directly with the front desk (not reservations) and were told that we could reserve the room. The room could be cancelled at anytime up to 24 hours prior to arrival. The clerk did not ask for an email and provided the confirmation over the phone.

On the same day we found different hotel through Hotwire.com that gave us a rate of $175 per night for the entire 10 days. We booked through hotwire and then called The Hotel At Time Square to cancel our reservation. We spoke with the same clerk who said that everything had been taken care of. We asked for a cancelation number and he said there wasn't one and that we had nothing to worry about.

Fast forward 9 months. We are in NYC and my husband looks at his banking info- the Hotel at Time Square charged us for one night as a no -show fee. On the last day of our trip (New Year's Eve) we go over to the hotel to sort this out. The hotel manager, Sunnie, would not reverse the charge and said that we would have been given a cancellation number. After explaining the story several times all she would say is that they "held the room in good faith" even though we had good faith that our reservation was cancelled. We asked her to which email the confirmation number and cancellation number would have been sent to she said one was not on file and one had not been provided to her at the time of the reservation.

When we returned from the trip, I sent Sunnie an email containing the confirmation email of the hotel we did end up staying at (who would spend money on two hotels for one trip?) as well as a list of our long distance phone records to prove that we called on the same day. Unfortuantely our phone records did not show any of the Toll Free Numbers we had called and we couldn't prove that we had, in fact cancelled our reservation on the same day it was made. To add insult to injury, Sunnie replied to my email and said that a confirmation email and a welcom letter was sent to my email - How could that be since she had said (prior to receiving my email address by me sending her an email to clarify the situation) that no address had been provided at the time of reservation? Unfortuantly, the manager is not willing to reverse the charges and we are stuck with the bill... goes to show that no matter what any one tells you ALWAYS get it in writing.

My wife and i were visiting our daughter in Philadelphia and the three of us decided at the last minute to go to New York for a night.We booked this hotel the day before we were due to arrive.
We had a large room with two queen beds,large enough bathroom with a good shower and plenty of towels for the three of us.We also had a closet that you could store suitcases and coats in.There was also tea and coffee making facilities in the room although you could have as much tea,coffee,water and ice as you wanted in the lobby.
Breakfast was also provided with tea,coffee,juices, cereals,breads,toast,yogurts,fruit and doughnuts.The only problem with the breakfast is that it can get very very crowded late on ,so go a little early and have a good breakfast.
The hotel is very clean and in a great location and we all agreed that we would go back and we would recommend it to others.

We stayed for New year's since Dec 28 , until Jan 4th , the first 3 nights we didi not have enough wi-fi coverage , called several times and since the problem wasn't solved , even installing an additional router on the room , they changed us to another room for disabled people , that because of it's special characteristics wasn't ideal for us , even worst for the remaining four nights we didn't have the TV working , called several times and even changing the TV , still didn't work , when checking out we just received a $ 30 discount for the inconveniences , after paying $2,200 for the 7 night stay , another problem is the elevators which are not enough for the hotel capacity

This is the kind of hotel that the location is so worth.
If it was not the location, it would be a normal one.
Bad things: small rooms (though some rooms in the back of the building are bigger), mold smell, bad breakfast arrangement, and overpriced (as all of manhattan hotel).
Good things: location, breakfast included, location, coffe and hot chocolate for free in the reception, location, pleasant room maids, location, and good service.