We stayed for New year's since Dec 28 , until Jan 4th , the first 3 nights we didi not have enough wi-fi coverage , called several times and since the problem wasn't solved , even installing an additional router on the room , they changed us to another room for disabled people , that because of it's special characteristics wasn't ideal for us , even worst for the remaining four nights we didn't have the TV working , called several times and even changing the TV , still didn't work , when checking out we just received a $ 30 discount for the inconveniences , after paying $2,200 for the 7 night stay , another problem is the elevators which are not enough for the hotel capacity

This is the kind of hotel that the location is so worth.
If it was not the location, it would be a normal one.
Bad things: small rooms (though some rooms in the back of the building are bigger), mold smell, bad breakfast arrangement, and overpriced (as all of manhattan hotel).
Good things: location, breakfast included, location, coffe and hot chocolate for free in the reception, location, pleasant room maids, location, and good service.

We selected this hotel several months before our stay (Dec 29-Jan 2 2013) so we thought that we would get a nice break and good accommodations. What a surprise! Paying an average of $400 per day did not not provide the room quality I expected. The first thing was that when we checked in a room was not available. Not to worry. We checked that bags and ventured forth into the now snowing day. Hen we came back 2 hours later, tired, wet and dying to get into a room, the baggage person took forever to get our bags. Not his fault.. He was in great demand. The room was small, the corridors narrow and the elevator terrible. The staff had no training in customer service. Once when going up, the cleaning lady wanted to ride the same elevator. When reminded that there was no space, she let out a short scream and only prevented from creating a scene by her coworker. The coffee was dilute, the bread stale, the eggs.. Never mind. While the surroundings were fairly quiet, the heater/air conditioner provided a constant ambient noise. I must say the shower was impressive.great gobs of water came rushing out. The only good thing I found. Oh, OK, the Internet was free and good.close to Times Square where we were for New Years Eve. If the place was 1/2 the price we paid, I would have been a happier camper. Not sure I will be back.

We were pleasantly surprised with The Hotel at Times Square. I had researched our choice of hotel thoroughly, so I was quietly confident that it would be fine, but it is a little scary booking something from the other side of the world when you read some quite scathing reviews! My advice to you?....don't stress over the negative reviews! Just realise that there are some people in life who are probably never happy and who obviously set unrealistic expectations for staying in a budget-friendly hotel!
My family (2 parents, 2 teenagers - 16 and 17) stayed in a family suite on the 9th floor which included 2 bedrooms, giving us each our own space. Each room had a flat screen TV and the beds were extremely comfortable. We were a little worried that the outside noise would make it hard to sleep, but we didn't hear a thing, it was so quiet! Considering we are only a block and a half away from Times Square, this was amazing!
I felt the elevators were totally fine, not really slow as several people have mentioned on here previously.
Yes, the bathroom mirror did get foggy, as there are no exhaust fans, but I think this is typical of an older, multiple-storey building. A slight inconvenience, easily fixed by using one of the mirrors in either of the bedrooms.
The front desk staff were efficient. Some more chatty than others (Sonny was our favourite!), but all totally fine. On the first night, we noticed that our wi-Fi was working in the lobby but not in our room. We spoke to the reception staff about it and they got someone out to look at it and it was fixed by the morning, problem solved! Also, a few days into our stay, we mentioned that the hair dryer wasn't working - this hadn't bothered us as we had brought our own, but we wanted to let them know for the next guests - and that the toilet flusher sometimes got a little stuck, making a bit of a noise. Both these concerns were fixed by the time we got back from our shopping! If you have a problem, please just talk to the staff. Give them a chance to fix it before you have a whinge about it!
The breakfast was totally adequate and all you need to get you started before you hit the busy streets of New York. My only tip here: get there early, as it gets pretty hard to find a table if you get there towards the end. Maybe a suggestion for the hotel could be, in the busiest times of full capacity, open the breakfast room for half an hour longer?? This would give more people a chance to get a seat, and would also be helpful for travellers like us who took advantage of shops being open post-midnight, so needed that bit of extra sleep in the morning!
Overall, we could not be happier with our stay at The Hotel at Times Square. We have stayed at a more expensive hotel previously and could not ever justify going back there, now that we know how good value for money this hotel is.
At the end of the day, you are in one of the most amazing cities in the world - this is New York! Have realistic expectations and enjoy your stay here; you will not be disappointed :)