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“Lot of good press... But this was disappointing!” 2 of 5 stars
Review of The Hotel at Times Square

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The Hotel at Times Square
3.0 of 5 Hotel   |   59 West 46th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #247 of 452 hotels in New York City
Charlotte, NC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Lot of good press... But this was disappointing!”
2 of 5 stars Reviewed January 3, 2013

We selected this hotel several months before our stay (Dec 29-Jan 2 2013) so we thought that we would get a nice break and good accommodations. What a surprise! Paying an average of $400 per day did not not provide the room quality I expected. The first thing was that when we checked in a room was not available. Not to worry. We checked that bags and ventured forth into the now snowing day. Hen we came back 2 hours later, tired, wet and dying to get into a room, the baggage person took forever to get our bags. Not his fault.. He was in great demand. The room was small, the corridors narrow and the elevator terrible. The staff had no training in customer service. Once when going up, the cleaning lady wanted to ride the same elevator. When reminded that there was no space, she let out a short scream and only prevented from creating a scene by her coworker. The coffee was dilute, the bread stale, the eggs.. Never mind. While the surroundings were fairly quiet, the heater/air conditioner provided a constant ambient noise. I must say the shower was impressive.great gobs of water came rushing out. The only good thing I found. Oh, OK, the Internet was free and good.close to Times Square where we were for New Years Eve. If the place was 1/2 the price we paid, I would have been a happier camper. Not sure I will be back.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, E-Commerce Associate at The Hotel at Times Square, responded to this review, January 15, 2013
Dear rs1126,
Thank you for your review. We are sorry you were not pleased with your stay. You stayed during a very busy holiday weekend when prices all over New York City are very high. We always maintain competitive rates and always offer free breakfast, WiFi, and domestic phone calls. We apologize for the size of the room and hallways. Our rooms vary in size somewhat, but most are about average size for hotel rooms in Manhattan.
We are very surprised to hear about the incident with the cleaning lady in the elevator. We will certainly look into this. Our staff is continually trained to be as friendly and helpful as possible and we will continue to train them.
We hope you will give us another chance when visiting New York City.
Liz from Apple Core Hotels
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1,706 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

We were pleasantly surprised with The Hotel at Times Square. I had researched our choice of hotel thoroughly, so I was quietly confident that it would be fine, but it is a little scary booking something from the other side of the world when you read some quite scathing reviews! My advice to you?....don't stress over the negative reviews! Just realise that there are some people in life who are probably never happy and who obviously set unrealistic expectations for staying in a budget-friendly hotel!
My family (2 parents, 2 teenagers - 16 and 17) stayed in a family suite on the 9th floor which included 2 bedrooms, giving us each our own space. Each room had a flat screen TV and the beds were extremely comfortable. We were a little worried that the outside noise would make it hard to sleep, but we didn't hear a thing, it was so quiet! Considering we are only a block and a half away from Times Square, this was amazing!
I felt the elevators were totally fine, not really slow as several people have mentioned on here previously.
Yes, the bathroom mirror did get foggy, as there are no exhaust fans, but I think this is typical of an older, multiple-storey building. A slight inconvenience, easily fixed by using one of the mirrors in either of the bedrooms.
The front desk staff were efficient. Some more chatty than others (Sonny was our favourite!), but all totally fine. On the first night, we noticed that our wi-Fi was working in the lobby but not in our room. We spoke to the reception staff about it and they got someone out to look at it and it was fixed by the morning, problem solved! Also, a few days into our stay, we mentioned that the hair dryer wasn't working - this hadn't bothered us as we had brought our own, but we wanted to let them know for the next guests - and that the toilet flusher sometimes got a little stuck, making a bit of a noise. Both these concerns were fixed by the time we got back from our shopping! If you have a problem, please just talk to the staff. Give them a chance to fix it before you have a whinge about it!
The breakfast was totally adequate and all you need to get you started before you hit the busy streets of New York. My only tip here: get there early, as it gets pretty hard to find a table if you get there towards the end. Maybe a suggestion for the hotel could be, in the busiest times of full capacity, open the breakfast room for half an hour longer?? This would give more people a chance to get a seat, and would also be helpful for travellers like us who took advantage of shops being open post-midnight, so needed that bit of extra sleep in the morning!
Overall, we could not be happier with our stay at The Hotel at Times Square. We have stayed at a more expensive hotel previously and could not ever justify going back there, now that we know how good value for money this hotel is.
At the end of the day, you are in one of the most amazing cities in the world - this is New York! Have realistic expectations and enjoy your stay here; you will not be disappointed :)

Stayed December 2012, traveled with family
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
86 reviews 86 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 2, 2013

My novio and I stayed 3 nights- from Dec 29 - January 1st.
Room 202, which is right above the hotel sign-on the 2nd floor- and one room to the right.
Needless to say, it was a bit loud from the street, but that is to be expected in NYC.

I'd honestly say the value of the "double king bed" room ($364.00) on the first two nights I was satisfied, but for New Year's Eve I paid $621.00- and quite frankly it was not worth $621.00. On a normal week or weekend, for this hotel, I am certain that what they are charging is a great value; however, I'd choose something a bit more upscale if paying $621.00 again on any given night. I'd not pay over $300.00 per night for this particular hotel.

Very nice room and very nice staff- EXCEPT for the bartender who was rude and balked when we wanted to buy just one beer. She growled through her teeth that there was a $10 minimum- so we bought two beers. She then tossed our card across the counter and into some liquid which was there from a previous patron. Nice.

This hotel was clean, front desk staff were more than pleasant (allowing us a late check out of 1 pm) and the food was adequate and plenty. The location cannot be beat- as it's in between 5th and 7th, right next to Rockefeller and Radio City. 15 minutes walk from Times Square and also 15 minutes walk to Central Park.

We will stay again.

Room Tip: Choose a room away from the street for a quiet stay.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2012

We visited in September 2012. It was quite close to Times Square and Rockefeller Centre as advertised, but it was in little Brazil, and had many Brazilian guests staying there. Breakfast was included, with every bread product you can name plus cereal, yogurt and fruit. Tea and coffee available 24 hours a day in the lobby, which was good. Service was disinterested, but did the job. The room was tiny, the air conditioner was noisy and asthmatic, and it smelled like cigarettes and disinfectants. In fact, the entire stairwell smelled like disinfectant. Our room was right in front of the elevator, which made it quite noisy all the time. The bed was quite soft. It looked a lot better in advertising. Wouldn't recommend unless you get a really good rate.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, E-Commerce Associate at The Hotel at Times Square, responded to this review, January 4, 2013
Dear psychodana,
Thank you for your review. We are sorry that there were a few problems with your stay. In smoking rooms, the cleaning staff does its best to mask the smell, but sometimes the odor will linger. We apologize for the noisy room. If available, you can always request a room away from the elevator that will likely be quieter. Our rates are very competitive year round, but do change frequently, as do most rates in New York City. We always provide the best value by including free amenities not available in all hotels, like breakfast, WiFi, and domestic phone calls.
We hope you will give us another chance on your next trip to New York City.
Liz from Apple Core Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 29, 2012

Perfect Location- 5 minute walk from time square! In between 5th avenue and 6th. 15 minutes from empire state. 5 minutes from top of rock and radio city hall. The breakfast was surprisingly good, basic cereals, toast-jam-butter- different bread selections. Hot and cold drinks, Fruit! Simple but just what you need! The staff are all very friendly, housekeepers do a really good job room was done before we popped back after shopping every day! Always replenished stuff. Concierge very helpful with booking stuff. The room looked bigger in the pictures but was perfect for me and my friend over chistmas! Overall for the price it was just perfect. Everything i looked for i found in this hotel including free wifi which worked pretty well. Would go back here if i go back to New York.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 29, 2012

My family visited NYC for 3 days (Dec 25~27). The trip was planned last minute and we literally booked the hotel one day before the day we checked in. We were glad there was still a room available. We got the 2 double-beds room for 4 people for 2 nights. The parking is conveniently located right across from the hotel (we used Central Parking; the rate was $60 for 2 days with the discount coupon provided with the stay at the Hotel @ Time Square) and the location of the hotel is great; very close to Time Square, Rockefeller Centre and other tourist attractions nearby. The room was adequate and the free breakfast was great, too (a wide variety of choices of hot beverages and meals). The only downside was that the wireless internet provided was very slow (could not load any pages) so we were not able to use the internet in our room (internet in the lobby and in the room where the breakfast was served were fast so we used it there). Overall because the location is very convenient (which I think is the most important as our purpose was to tour around the city), I think I would book here again for our next trip to NYC.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
3 of 5 stars Reviewed December 27, 2012

Hotel was in a good location for walking around Manhattan. The standard in the reception and room were all we expected. We slept well room was comfortable and warm it was below freezing outside.We got into the room on arrival which was a bonus 4hrs early. Our suitcases were stored the following day free of charge.The hotel was fully booked because it was Christmas Weekend I think they catered well for all of us.Breakfast was more than adequate. Thank you for making our 1st visit to New York a success

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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Additional Information about The Hotel at Times Square

Address: 59 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#217 Family Hotel in New York City
#236 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel at Times Square 3*
Official Description (provided by the hotel):
The newly renovated The Hotel at Times Square, a boutique hotel, offers clean and elegant accomodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Hotel At Times Square
At Times Square Hotel
Super 8 New York City
Super 8 Times Square
Super 8 Hotel Times Square
Super Eight New York City
Super 8 Hotel New York

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