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“Christmas in New York with my family” 4 of 5 stars
Review of The Hotel at Times Square

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The Hotel at Times Square
3.0 of 5 Hotel   |   59 West 46th Street, New York City, NY 10036 (Manhattan)   |  
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Hotel website
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Hotel amenities
Ranked #241 of 446 hotels in New York City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Christmas in New York with my family”
4 of 5 stars Reviewed January 3, 2013 via mobile

We were pleasantly surprised with The Hotel at Times Square. I had researched our choice of hotel thoroughly, so I was quietly confident that it would be fine, but it is a little scary booking something from the other side of the world when you read some quite scathing reviews! My advice to you?....don't stress over the negative reviews! Just realise that there are some people in life who are probably never happy and who obviously set unrealistic expectations for staying in a budget-friendly hotel!
My family (2 parents, 2 teenagers - 16 and 17) stayed in a family suite on the 9th floor which included 2 bedrooms, giving us each our own space. Each room had a flat screen TV and the beds were extremely comfortable. We were a little worried that the outside noise would make it hard to sleep, but we didn't hear a thing, it was so quiet! Considering we are only a block and a half away from Times Square, this was amazing!
I felt the elevators were totally fine, not really slow as several people have mentioned on here previously.
Yes, the bathroom mirror did get foggy, as there are no exhaust fans, but I think this is typical of an older, multiple-storey building. A slight inconvenience, easily fixed by using one of the mirrors in either of the bedrooms.
The front desk staff were efficient. Some more chatty than others (Sonny was our favourite!), but all totally fine. On the first night, we noticed that our wi-Fi was working in the lobby but not in our room. We spoke to the reception staff about it and they got someone out to look at it and it was fixed by the morning, problem solved! Also, a few days into our stay, we mentioned that the hair dryer wasn't working - this hadn't bothered us as we had brought our own, but we wanted to let them know for the next guests - and that the toilet flusher sometimes got a little stuck, making a bit of a noise. Both these concerns were fixed by the time we got back from our shopping! If you have a problem, please just talk to the staff. Give them a chance to fix it before you have a whinge about it!
The breakfast was totally adequate and all you need to get you started before you hit the busy streets of New York. My only tip here: get there early, as it gets pretty hard to find a table if you get there towards the end. Maybe a suggestion for the hotel could be, in the busiest times of full capacity, open the breakfast room for half an hour longer?? This would give more people a chance to get a seat, and would also be helpful for travellers like us who took advantage of shops being open post-midnight, so needed that bit of extra sleep in the morning!
Overall, we could not be happier with our stay at The Hotel at Times Square. We have stayed at a more expensive hotel previously and could not ever justify going back there, now that we know how good value for money this hotel is.
At the end of the day, you are in one of the most amazing cities in the world - this is New York! Have realistic expectations and enjoy your stay here; you will not be disappointed :)

Stayed December 2012, traveled with family
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Houston, Texas
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 2, 2013

My novio and I stayed 3 nights- from Dec 29 - January 1st.
Room 202, which is right above the hotel sign-on the 2nd floor- and one room to the right.
Needless to say, it was a bit loud from the street, but that is to be expected in NYC.

I'd honestly say the value of the "double king bed" room ($364.00) on the first two nights I was satisfied, but for New Year's Eve I paid $621.00- and quite frankly it was not worth $621.00. On a normal week or weekend, for this hotel, I am certain that what they are charging is a great value; however, I'd choose something a bit more upscale if paying $621.00 again on any given night. I'd not pay over $300.00 per night for this particular hotel.

Very nice room and very nice staff- EXCEPT for the bartender who was rude and balked when we wanted to buy just one beer. She growled through her teeth that there was a $10 minimum- so we bought two beers. She then tossed our card across the counter and into some liquid which was there from a previous patron. Nice.

This hotel was clean, front desk staff were more than pleasant (allowing us a late check out of 1 pm) and the food was adequate and plenty. The location cannot be beat- as it's in between 5th and 7th, right next to Rockefeller and Radio City. 15 minutes walk from Times Square and also 15 minutes walk to Central Park.

We will stay again.

Room Tip: Choose a room away from the street for a quiet stay.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2012

We visited in September 2012. It was quite close to Times Square and Rockefeller Centre as advertised, but it was in little Brazil, and had many Brazilian guests staying there. Breakfast was included, with every bread product you can name plus cereal, yogurt and fruit. Tea and coffee available 24 hours a day in the lobby, which was good. Service was disinterested, but did the job. The room was tiny, the air conditioner was noisy and asthmatic, and it smelled like cigarettes and disinfectants. In fact, the entire stairwell smelled like disinfectant. Our room was right in front of the elevator, which made it quite noisy all the time. The bed was quite soft. It looked a lot better in advertising. Wouldn't recommend unless you get a really good rate.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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applecorehotelsstaff, E-Commerce Associate at The Hotel at Times Square, responded to this review, January 4, 2013
Dear psychodana,
Thank you for your review. We are sorry that there were a few problems with your stay. In smoking rooms, the cleaning staff does its best to mask the smell, but sometimes the odor will linger. We apologize for the noisy room. If available, you can always request a room away from the elevator that will likely be quieter. Our rates are very competitive year round, but do change frequently, as do most rates in New York City. We always provide the best value by including free amenities not available in all hotels, like breakfast, WiFi, and domestic phone calls.
We hope you will give us another chance on your next trip to New York City.
Liz from Apple Core Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2012

Perfect Location- 5 minute walk from time square! In between 5th avenue and 6th. 15 minutes from empire state. 5 minutes from top of rock and radio city hall. The breakfast was surprisingly good, basic cereals, toast-jam-butter- different bread selections. Hot and cold drinks, Fruit! Simple but just what you need! The staff are all very friendly, housekeepers do a really good job room was done before we popped back after shopping every day! Always replenished stuff. Concierge very helpful with booking stuff. The room looked bigger in the pictures but was perfect for me and my friend over chistmas! Overall for the price it was just perfect. Everything i looked for i found in this hotel including free wifi which worked pretty well. Would go back here if i go back to New York.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ontario, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 29, 2012

My family visited NYC for 3 days (Dec 25~27). The trip was planned last minute and we literally booked the hotel one day before the day we checked in. We were glad there was still a room available. We got the 2 double-beds room for 4 people for 2 nights. The parking is conveniently located right across from the hotel (we used Central Parking; the rate was $60 for 2 days with the discount coupon provided with the stay at the Hotel @ Time Square) and the location of the hotel is great; very close to Time Square, Rockefeller Centre and other tourist attractions nearby. The room was adequate and the free breakfast was great, too (a wide variety of choices of hot beverages and meals). The only downside was that the wireless internet provided was very slow (could not load any pages) so we were not able to use the internet in our room (internet in the lobby and in the room where the breakfast was served were fast so we used it there). Overall because the location is very convenient (which I think is the most important as our purpose was to tour around the city), I think I would book here again for our next trip to NYC.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
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New York
1 review
3 of 5 stars Reviewed December 27, 2012

Hotel was in a good location for walking around Manhattan. The standard in the reception and room were all we expected. We slept well room was comfortable and warm it was below freezing outside.We got into the room on arrival which was a bonus 4hrs early. Our suitcases were stored the following day free of charge.The hotel was fully booked because it was Christmas Weekend I think they catered well for all of us.Breakfast was more than adequate. Thank you for making our 1st visit to New York a success

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2012 via mobile

Just returned from a weekend stay with my 3 teenaged sons at this much better than average tourist class hotel and we are looking forward to returning as soon as we can. We arrived more than 2 hours before check-in, but our suite was ready so we were allowed to get into our rooms upon arrival. Our 2-room suite (1 queen sized bed in one room, 1 king sized bed in the other, plus full bath w/ tub & shower) on the 12th (top) floor was clean, quiet, and had many amenities - large flat screen tv in each room, coffee maker, iron & ironing board, hair dryer, and free wi-fi. For a midtown Manhattan hotel, the price was excellent - well below $300 each night, including all taxes $ fees. Also included was a continental breakfast consisting of yogurt, fresh fruit, bagels, toast, pastries, oatmeal, cold cereals, boiled eggs, coffee, juice, & milk. The location was perfect for walking to Broadway theaters, Radio City Music Hall, Rockefeller Center, Times Square, Central Park, Bryant Park, and 5th Avenue Department Stores. For further destinations, the subway is nearby and for those who are not comfortable hailing a taxi, the taxi stand where travelers stand on line for the next available cab is a 5-minute walk away at the Marriott Marquis Hotel. There are plenty of dining choices nearby - my favorites are Benihanna, Rue 57, and The Glass House Tavern - as well as cheap eats such as 2 Bros Pizza and Subway on the same block as the hotel and a 24-hour McDonald's around the corner on 6th Ave aka the Avenue of the Americas. There is complimentary ice and a coffee/tea/hot chocolate/latte machine available 24/7 in the lobby. The housekeeping staff does an outstanding job and when I requested a late check-out I was able to stay until 1pm w/out being charged extra.

Stayed December 2012, traveled with family
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Additional Information about The Hotel at Times Square

Also Known As:
Hotel At Times Square
At Times Square Hotel
Super 8 New York City
Super 8 Times Square
Super 8 Hotel Times Square
Super Eight New York City
Super 8 Hotel New York
Super 8 New York
Address: 59 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#208 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel at Times Square 3*
Official Description (provided by the hotel):
The newly renovated The Hotel at Times Square, a boutique hotel, offers clean and elegant accomodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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