I spent 4 nights here & was really disappointed. The bedding not only had an assortment of black hairs on it but also smelt really bad.Not only this,but the actual duvet & pillows also smelt disgusting as I took the covers off to change them for the others left in the cupboard for the sofa bed (I had rented a one bedroom).These were equally as bad and as there was no housekeeping on the Sunday they gave me the card for the washer & dryer so I could launder them myself. However the smell was still pretty intense so I had to abandon the duvet totally & put clothes on top of the bed & slept without pillows. Imagine sheets of a grubby teenager not changed for months....that was what it smelled like. In addition there was a gap in the flooring between the bedroom and the sitting room & it was really filthy including a used cotton bud....not mine.....which was really disgusting. I spoke to the housekeeping supervisor before I left and went through my room with him & he admitted he had not checked it before I arrived. I actually think that apart from the bathroom it was barely cleaned as the rugs were also covered in bits.I booked through bookings.com who I regularly use & have never had an experience like this before. I have since returning been back to their website & found a couple of reviews that say that the duvets,covers & pillows are not laundered between guests. My room was over $400 per night so think they should do that at least. I now wish I had gone back to one of the other hotels I have stayed in in New York before,it certainly would have been less expensive but as I had lived in New York for 13 years thought I would rent an apartment for a change on this visit as it was part bussiness part visiting old friends. It was so awful that I was barely in it ......did not invite anyone to come over as the smell permiated the whole space.
ONLY plus points were the location & the very nice staff on the front desk that agreed that the bedding smelt awful. Would never ever stay in anywhere run by Bridge Street again.
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