My wife and I booked at this hotel six months in advance for our anniversary weekend in New York. When we arrived after a 5 hour trip to the city our reservation was not in the stack of welcome packets on the front desk. After a few phone calls we were told they were booked for the weekend and our reservation was cancelled. Since we were expecting a full kitchen and free wi-fi for the weekend we had food and our computers with us for business obligations. They sent us to another hotel which was a expensive cab ride away. No offer of payment for the cab was made. Our luxury one bedroom suite with full kitchen and free wi-fi became a janitor closet size hotel room with internet for $6.95 for 30 minutes and not even an in room coffee maker. Calls to their customer service numbers went unanswered for the three day weekend. Customer relations is non existent. Be prepared if you book in a Bridge Street property.
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