Stayed here for 2 nights 1/25 and 1/26/13. Nice place but we had booked a 1 bedroom unit through RCI and were given a studio. We immediately told the desk that there was a mistake, they said they changed it because we were RCI. We tried to rectify the situation, were given the run around, told no 1 bedroom was available for us. When we returned home, I called RCI and was told that the hotel said we were moved to a 1 bedroom unit the evening we arrived. We were not moved, nor was there an offer to move us at the time. I feel that we were short-changed (cheated) by the hotel. RCI has never contacted me, although I have called them 3 times, to offer an apology or make amends. So, just a word of warning, even if you have a copy of your confirmation in your hand, they will do what they like. So much for customer service. It's a shame, it's a nice hotel and a great location.
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