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“Cheated by hotel” 2 of 5 stars
Review of 34th and Madison by BridgeStreet

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34th and Madison by BridgeStreet
49 East 34th Street, New York City, NY 10016 (Manhattan)   |  
Hotel amenities
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Cheated by hotel”
2 of 5 stars Reviewed February 28, 2013

Stayed here for 2 nights 1/25 and 1/26/13. Nice place but we had booked a 1 bedroom unit through RCI and were given a studio. We immediately told the desk that there was a mistake, they said they changed it because we were RCI. We tried to rectify the situation, were given the run around, told no 1 bedroom was available for us. When we returned home, I called RCI and was told that the hotel said we were moved to a 1 bedroom unit the evening we arrived. We were not moved, nor was there an offer to move us at the time. I feel that we were short-changed (cheated) by the hotel. RCI has never contacted me, although I have called them 3 times, to offer an apology or make amends. So, just a word of warning, even if you have a copy of your confirmation in your hand, they will do what they like. So much for customer service. It's a shame, it's a nice hotel and a great location.

Room Tip: room 2 D is in a corner with no view
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Ashburn, Virginia
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 59 cities Reviews in 59 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 13, 2012

We had a wonderful executive apartment for the weekend just down the road from Penn Station and the Empire State Building.Clean with relatively new appliances and all needed features. Area is approximate to Yeshiva University dorms/housing so lots of college kids nearby (not a problem). Good local restaurants and deli's within a couple of blocks and easy access uptown. Building had been w/o power due to Hurricane Sandy a few days earlier but no problems when we arrived. We had unit 15B and friends had unit 3C for the weekend. Concierge was extremely helpful with recommendations.

Room Tip: High up on 34th Street provides a good view. Very fast elevators.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 28, 2012 via mobile

Stayed here for four nights with my partner and loved it. We got an apartment on the fifth floor which is accessible by a lift. The apartment had everything we needed including a dishwasher, washing machine and dryer. We could come and go as we pleased without any maids coming in uninvited. Fresh bedding and towels were in the apartment in a cupboard. Great location, just around the corner from Macy's and the subway. There is a 7/11 store with basic food supplies around the corner. If you are looking for a hotel that waits on you hand and foot then this is not for you. However if you want to feel part of the city rather than a tourist, this is a must. Will be staying here again.

  • Stayed August 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 16, 2012 via mobile

Stayed for 4 days with a friend so we used the bedroom and the lounge( has pull out bed in it). Very comfortable bed but a bit noisy at night. Excellent location, great shopping on 34th street, 10 min walk to Penn station, and many subway stations around. Clean and well equipped kitchen, lovely big new fridge. We were on the 2 nd floor so had a balcony and a great view of the Empire State building. Very secure as someone always at the desk and easy access to lifts. I would diffinitely stay here again. Thanks.

Stayed June 2012, traveled with friends
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 34th and Madison by BridgeStreet

Address: 49 East 34th Street, New York City, NY 10016
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites
Hotel Style:
Ranked #23 of 183 Specialty lodging in New York City
Price Range (Based on Average Rates): $$$
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