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“Run-down flats in NY -- not a real "getaway"” 2 of 5 stars
Review of Metro-Home Sutton Place

Metro-Home Sutton Place
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Metro-Home Sutton Place
3.0 of 5 Condominium   |   310 East 55th Street, New York City, NY 10022 (Manhattan)   |  
Hotel amenities
It's a state of mind.
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
“Run-down flats in NY -- not a real "getaway"”
2 of 5 stars Reviewed August 13, 2007

First of all, it is important to understand that this is not a traditional hotel. It is not even a "homestay" hotel. Metro-Home owns a few apartments randomly scattered throughout this Midtown-East apartment building. You are getting a furnished apartment -- no maid service, no room service. It's an apartment, not a hotel room, so don't expect hotel-level service. As for the complaints about the doormen, I would say that they were indifferent, not surly. They work for the building, not Metro-Home, and they don't owe the Metro-Home guests anything. The location is pretty good. It is near the E-V subway station at 53rd/3rd and not far from the 6 subway station at 51st/Lexington. There are lots of good restaurants and amenities on Second Avenue. HOWEVER, I would not stay there again. 1) My apartment, 4G, was quite run down. There were patches on the walls and ceiling. There were cracks in the plaster. 2) The place had a permanent smell of week-old Chinese take-out. 3) The apartment had a cockroach problem. I am not kidding. Finding a roach in your shoe in the morning is not pleasant. And I saw many roaches while there. 4) Something screwy was going on. As the "resident" of apartment 4G, I was served with an eviction notice because the actual owner of the apartment was in the midst of a legal fight with Metro-Home over six months of unpaid rent. According to the notice, which I had to sign for, Metro-Home owed the owner $15,000 in back rent and legal fees. For what I was paying, I should not have had to deal with that.

  • Liked — Location, price
  • Disliked — It was dirty and in poor condition.
  • Stayed August 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
Paris
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2007

I arrived here after a flight from Toronto. I stayed here from Feb 12 - Feb 16 in a studio suite. I found an excellent deal online only to find out on arrival that they were doing contruction during the day. (Probably why there was such a good discount).

Like past reviews I agree that the doormen were unfriendly and staff are practically non-existant but it didn't really bother me. I think that this hotel is partly an apartment and has permanent residents.

The location was excellent. The hotel is old and slightly run down, but quaint. I really liked the mini kitchen. Try walking a few blocks south for larger grocery stores and wine & liquor stores. The subway is about 3-4 blocks away.

I would definitely stay here again if the rates don't inflate after the construction is finished.

Stayed February 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, New Hampshire
Top Contributor
94 reviews 94 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 31, 2007

Excellent East Side location with good restaurants and shops nearby. The building is in repair, the 'doorman' are just watchmen, most with no uniform and hardly a greeting as they are watching TV 24/7. The studio apartment (4B) needs new venetian blinds, better insulation from noise and extremely drafty windows. Kitchen had odd numbers of knives, forks, glasses and mismatched china etc. On the positive side, the bed was very comfortable, very clean linens, ample towels and has a good sized bathroom and big closets. Pleasant furniture but lacks a second lamp - we had to use the ceiling light to read the paper on the couch! Good cable TV and (at a fee) ethernet high speed internet available.

  • Liked — location and cleanliness
  • Disliked — the minimal amenities
  • Stayed January 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, India
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 7, 2006

I was looking for an apartmnet hotel in new york since the rooms in hotel are supposed to be small. so booked this place on the net. The price is good, $225++ for a studio apartment. When we arrived, the lobby looked shabby, the doorman didn't even come to the door, was watching TV and gave us our apartment keys like he was doing us a favour. The lobby's need upgrading, The room is a good size, however the TV was stuffed into a cupboard and had wires sticking out all over the place, The kitchen was good, as was the bathroom. we had a little balcony, but the handle to the door was broken. This could be a much better place if they just gave some attention to upgrading the facility. Great location so plusses and minusses. NOt a luxury property though in case that's what you're expecting.

  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 6, 2006

A great bargain @ $250/night during high season, including taxes & fees. Stayed in a 5th floor studio apartment for five nights on 55th St - between 1st & 2nd Aves. Very comfortable and quiet, with a queen bed and foldout couch, dining table & chairs, hardwood floors, small kitchen, fridge, microwave. Doormen very courteous and helpful. Safe neighborhood even at late hours. Lots of families, great restaurants, deli's, and Irish pubs in every direction. Try Jameson's on 2nd Ave. for great beef dishes, chicken pot pie, and shepherd's pie. Wonderful location, subway within 5 blocks.

  • Liked — location
  • Disliked — small bathroom
  • Tips/Secrets — great opportunity to live like a real new yorker
  • Stayed November 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 17, 2006

My friend and I arrived from Las Vegas Saturday early morning hoping to be able to get into our apt to get some sleep before our day out in the big city. Making reservation via phone was of no prblem as the customer service girls made the whole process smooth sailing. We also informed them of our early arrival and they assured us that there would be no problem as there would be a 24hr doorman who would have our keys. We received our confirmation via e-mail within 20 minutes and we were all set for out trip to the great NYC. Unfortunately the great service we were getting by Metro Home was short lived as when we arrived at the building we were "greeted" by a so-called doorman! With feet up on desk watching TV, paid no attention to us and later refused to give us keys to our apt! Over all service from doorman, rude, plain rude! Hence, after a 30minute wait, one of the ladies from Metro Home arrived and of-course gave us entry that we had been requesting! The apts are not bad them selves, could use some up grading, but for an older building its understandable (steam heaters! and old pipe system). Thanks for our reservation and stay but we will think twice if we want to come back and experience lack of courtesy and ignorance from door personnel, this really makes a difference for a returning client, if you want return business!

  • Stayed May 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 5, 2006

Stayed at Metro-Home for three nights on a business trip to Midtown Manhattan. The location is just fantastic - 5 minute walk to Bloomingdales, 10 to Central Park, with the neighbourhood restaurants of 2nd and 3rd on the Upper East Side close to hand.

The studio apartments have solid wood floors and would be about 10 sq ft larger if the owners would only strip the 437 extra coats of paint off the woodwork - the apartment was a little tired and in need of a "remodel" - but I accept I may be a little picky here. The owners had a genuine difficulty in fitting all of their large furniture into a studio - it was furnished with a leather 3 seater sofa and a dining table and four chairs as well as a writing desk, a TV chest and a huge sleigh bed, so it looked as if everything had been stuffed in with little thought. The furniture was excellent quality, solid wood, none of your flat pack MDF with veneer here. The sleigh bed had a superb, firm mattress. The bathroom had a great shower, the kitchen was well appointed and the entire place was spotlessly clean on arrival. And frankly, tired wiring and jaded gloss paint notwithstanding, it represented excellent value for money for E55th and 2nd in New York. If you stayed in a hotel with the same sized room, the price would multiply by two or three in a trice. I would have no hesitation in booking with Metro-Home again.

Stayed March 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metro-Home Sutton Place

Address: 310 East 55th Street, New York City, NY 10022
Location: United States > New York > New York City > Manhattan , Midtown , Murray Hill
Amenities:
Kitchenette
Hotel Style:
Ranked #108 of 185 Specialty Lodging in New York City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro-Home Sutton Place 3*
Number of rooms: 49
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Also Known As:
Metro-Home Sutton Place Hotel New York City

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