We were taking our 3 kids to NYC for their first trip to the Big Bagel as the first leg of our US summer vacation. We had 8 nights in town and hoped an apartment rental would allow them a sense of being part-time New Yorkers while avoiding the claustrophobia of hotel rooms - and not being required to eat every single meal out. Our first choice (Axa) was not available but some googling brought us to the inbox of Metro-Home aka Elite City stays. I thought I noticed construction work on the Google photos of the property but was assured by the accomodation agency that this simply was the building's entry canopy (first lie). On reaching the apartment we were given a whirlwind introductory tour by a young lady who led us to believe she was the business owner ( a pattern emerging?). We were bushed after a delayed flight and just wanted to shower and snooze. The apartment looked "compact" but smelled fresh and, hey, it's NYC -space is at a premium. But we should have looked more closely and insisted she stayed til we did. Someone had been to IKEA or its equivalent lately as the furnishings were new if a bit on the bargain basement side. They will not stand the test of time. First surprise was that, despite the website clearly showing a sitting room with windows to the street this one had a stud wall partition with a PERSPEX window getting light from the street window of the second bedroom. The sitting room is minute - the second bedroom clearly having been carved out by partitioning off the siutting room. You cannot use the dining table without the furniture being moved. The wifi is poor quality and expensive.The main bedroom was fine. The single bathroom was tiny - and very oldfashioned. Linen and crockery were cheap as were the kitchen fittings. The 24 hr doormen varied from the wholly unhelpful and surly (including one who got offended when I asked that a dangerous mess left at the garbage chute next to the exit should get cleared) to the pleasantly incompetent. There are MAJOR building works going on here. The windows are single sash so the street noise is high and they are covered by cheap nearly translucent coverings so immediately sun is up: you are too. The area is fine and central but don't let the name fool you - this is NOT Sutton and the building had quite a few dodgy looking residents. The lobby must have been photographed the day it was painted. We finally got refunded one night's payments in compensation after too much correspondence. We would rather have had the accomodation we paid for. An apartment break in NYC is a great idea for holdaying families - just not this one.
- Also Known As:
- Metro-Home Sutton Place Hotel New York City
- Metro-Home Sutton Place Hotel
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