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“very good” 4 of 5 stars
Review of The Gatsby Hotel

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The Gatsby Hotel
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo) (Manhattan)   |  
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Ranked #311 of 468 Hotels in New York City
Delray Beach
1 review
“very good”
4 of 5 stars Reviewed June 18, 2014

convenient location, helpful staff, great bed. The room was spacious enough, clean and comfortable. The tv had issues twice, but the desk clerk came right up to help. The room was by the elevator, but was so quiet!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Susan M;

Thank you for writing the 4-Star review and we'd also like to thank you for choosing to stay with us during your time in New York City. We are extremely thrilled to hear you thoroughly enjoyed your experience at our hotel. Our goal is to ensure all of our guests have a great experience.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Chicago
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel is in a great location in downtown Manhattan. Easy access to all that Soho has to offer. Nazib welcomed us and was very friendly and helpful. The room and common areas are clean and well maintained. When we had one rainy day, I called down to the reception to see where is the nearest place to purchase an umbrella and they had umbrellas ready for us to take with us!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Ankoo;

Thank you for writing the 4-Star review and we'd also like to thank you for choosing to stay with us during your time in New York City. We are extremely thrilled to hear you thoroughly enjoyed your experience at our hotel. We certainly agree that Nazib is fantastic!!

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
1 review
3 of 5 stars Reviewed June 12, 2014

My stay at the gem hotel was average. The rooms were overall clean but the size was on the smaller side. The beds could have been more comfortable. The only thing that annoyed me was the the trolley elevator was broken so carrying the bags was a hassle

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Kevin G;

Thank you for reviewing us following your recent stay. I sincerely apologize that you were disappointed with your stay. We strive to ensure all of our guests have an excellent experience at the Gem SoHo.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, Illinois
1 review
4 of 5 stars Reviewed June 12, 2014

We stayed at the hotel for a week and used a friend's points to stay at the hotel. They had no problems with our room being under another person's name.The staff was very helpful and offered great advice on where to eat in the neighborhood. Anthony, one of the front desk people became like a friend to us during our stay. He was always interested in what kind of excursions we had gone on that day.The room was small by any other city's standard but for New York it wasn't bad. The beds were comfortable and it was great that they had drawers to but your stuff in underneath the bed since the room was small. There isn't much in the way of closet space. Other than that it was an enjoyable experience. It was also very close to the F train which was great for getting us to midtown Manhattan. There is no fitness center and the room service is from a restaurant just down the street. The hotel is also within walking distance to the Broadway shopping which is very popular in SoHo.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Megan G;

Thank you for writing the 4-Star review and we'd also like to thank you for choosing to stay with us during your time in New York City. We are extremely thrilled to hear you thoroughly enjoyed your experience at our hotel. We certainly agree that Anthony is fantastic!

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beerwah, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 10, 2014

My husband and I stayed in The Gem Hotel SoHo for 4 nights from the 14th-18th of May 2014 as it was close to where our daughter was living in New York. We knew the rooms were small from previous reviews but liked the location which was fantastic. Opposite a subway station and Whole Foods which is perfect for any meal and free Internet. On arriving at 2pm we were told our room wasn't ready so we left and came back at 4pm. The room still wasn't ready, which always surprises me as check-out is 11 am. After much apologising we finally were shown to the worst room in the hotel half an hour later. It is right next to the reception, opposite the lift and outside workmen were jack hammering and could actually see into the room! We asked to change and was given a room upstairs which was better with a smaller bed. That room was ready so why make us wait. The next problem came 2 days later when we came back to our room which had been cleaned but the door had not been pulled shut properly. unlocked and ajar with all our belongings inside.We called Lisa from housekeeping and she was most apologetic and said it would be discussed at the meeting the next day. The final straw was the next day when we got back from a show at 1 am and the room had been cleaned but not a towel, washer or hand towel in sight. Just a pair of used rubber gloves on the sink. We were so tired and wanted a shower but couldn't be bothered at that late hour to try and get towels. The following morning my we rang the desk but no-one answered so physically had to go and get two towels from reception. At all times the staff were friendly and courteous but I can't recommend this hotel.

Room Tip: Ask for a high up room to avoid noise from reception and a room away from the lift but it is such a...
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Susan N;

Thank you for your review following your recent stay with us. I sincerely apologize that you were disappointed with your stay. We strive to ensure our guests have an excellent experience Your issues have been addressed, and I assure you your experience was extremely isolated.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 9, 2014

Not the ideal spot for light sleepers with the constancy of street noise plus being able to hear people come and go, slamming their doors, at every hour. Some issues with the tv and phone, but bedding was suitable, plenty of towels and hot water, and nice toiletries. Every staff member encountered was most accommodating, especially Anthony, who can give plenty of tips on dining and anything else one needs. A decent size room by NYC standards because so little time is spent in there. Needs updating as the noise alone in the bathroom can be deafening, along with the a/c unit, not to mention what goes on outside your window or in the halls.
Good locale for the lower East side at reasonable prices for NYC.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear IdaMaeSlade;

Thank you for your review following your recent stay with us. I sincerely apologize that your stay was disappointing. We strive to provide a perfect experience for all of our guests. We certainly agree that Anthony is fantastic!

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent, Belgium
1 review
4 of 5 stars Reviewed June 9, 2014

The location is perfect, close to restaurants, subway, shops (especially supermarket Whole Foods).
The rooms are small (it is NY) but cosy and well equipped; the bathroom has a decent size and foreseen of good towels and toiletries.
But above all, the staff is excellent : always friendly, willing to help...
GEM hotel SOHO is highly recommended

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aherberg, General Manager at The Gatsby Hotel, responded to this review, June 25, 2014
Dear Annelies B;

Thank you for writing the 4-Star review and we'd also like to thank you for choosing to stay with us during your time in New York City. We are extremely thrilled to hear you thoroughly enjoyed your experience at our hotel.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

We look forward to welcoming you back on your next visit to the GEM SoHo Hotel!

Warmest regards,

Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about The Gatsby Hotel

Address: 135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo)
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#252 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Gatsby Hotel 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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