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“Pleasant surprise” 4 of 5 stars
Review of The GEM Hotel SoHo

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The GEM Hotel SoHo
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (Manhattan)   |  
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Ranked #285 of 463 Hotels in New York City
Atlanta
1 review
“Pleasant surprise”
4 of 5 stars Reviewed April 29, 2014

Front desk and service staff were very friendly and helpful. The hotel is perfectly situated near restaurants, theaters, and shopping, and it's easy to access from the subway. Room was efficient and quiet.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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427 reviews from our community

Traveler rating
    138
    178
    57
    33
    21
See reviews for
84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Manhattan
1 review
5 of 5 stars Reviewed April 29, 2014

This hotel should be a 5 star. The service was amazing. The room was spotless. Your staff is by far the friendliest have ever encountered. Anthony was simply amazing. The location was perfect, in the center of it all.



  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Segundo Ca
1 review
5 of 5 stars Reviewed April 29, 2014

The Gem is just that, a Gem. The staff were welcoming and friendly, the rooms very comfortable particularly the beds. There is a great WholeFoods right across the street and an excellent wine shop right around the corner.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
1 review
4 of 5 stars Reviewed April 26, 2014

It is convenient on Houston St. Easy to get taxis & subway. The front desk was nice, helpful and professional. Take a taxi to LaGuardia rather than have front desk get you a flat rate car service - save $15.00.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Mar del Plata, Argentina
1 review
4 of 5 stars Reviewed April 25, 2014

the hotel was really nice! Great location, near restaurants and the best places to shop. Very kind staff. Specially Nazib , he was very helpful with our needs.
thank you!!!!
I will recomend to my friends in Argentina

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
1 review
3 of 5 stars Reviewed April 23, 2014

It is an ok hotel. Only issue was that the bed sheets had black lint on them not sure from what. Bathroom was nice. There was a house cleaning steril glove on the floor when we got in the room. It was an ok stay.


  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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New York City, New York
1 review
1 of 5 stars Reviewed April 21, 2014

Ignored a fire smoke alarm issue. A hotel is in the business of accommodation - I was never offered another room. Arrived to a room
Where no alarm installed. When installed one a day later, it went off over and over again. Couldn't sleep with it installed so forced to sleep in a room with no smoke detector. At the end of stay, did not appropriately resolve my complaint. Leads me to believe they know it doesn't work but book the room anyway.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#207 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Number of rooms: 45
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel SoHo is ideally located in "your corner of the world." We provide a boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in the neighborhood of SoHo and the Lower East Side. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Spend an afternoon strolling the local neighborhoods and attractions such as Nolita, Chinatown, Little Italy, Canal Street and New York University (NYU). You can admire the art galleries and upscale boutiques within SoHo, or enjoy the East Village's excellent cafes and restaurants. The Lower East Side, once a first stop for poor immigrants and crammed with crowded tenements, small shops and warehouses, is now home to chic restaurants and boutiques, and some of the city's coolest night clubs, bars and music venues.The GEM Hotel SoHo offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and have flat-panel LCD televisions with HD programming, iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at The GEM Hotel SoHo, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. ... more   less 
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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