Very disappointed with the GEM hotel in Soho. I stayed for two nights in October. I paid in full with cash on the day of departure and I had informed the hotel on check in that I would be doing that. The hotel had requested a credit card for security when I checked in which I provided as that is standard. When I returned home from the trip I found that the credit card hah been debited for two nights accomodation and then refunded. Unfortunately the credit card was not fully refunded (exchange rates and international charges were applied) and as a result I was refunded US$40 less than was debited. Three phone calls and several emails to the GEM hotel have not resolved this problem. The hotel says that this is my problem to sort out with the credit card company. But of course the credit card company says that it must stand. So I think that the hotel should refund me the difference. The hotel is refusing.
I would also add that the website is misleading. There are stairs from the road up to the check in desk (lift not working), it is on a busy road and the rooms look smaller than on the website.
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- Also Known As:
- The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
- Howard Johnson New York City
- New York City Clarion