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“Very friendly staff, good quality for the price paid” 3 of 5 stars
Review of The GEM Hotel SoHo

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The GEM Hotel SoHo
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (East Village)   |  
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Ranked #262 of 451 hotels in New York City
New York City, New York
Senior Reviewer
8 reviews 8 reviews
“Very friendly staff, good quality for the price paid”
3 of 5 stars Reviewed June 22, 2013

I have been to this hotel twice, both times for just one night. It is in a pretty decent locations both for daily and nightly activities. I would not recommend it for a long staying, but for short trips I think is great. I have to say though that both times I really got great deal paying around 150$ that for NYC is great. The rooms were both times pretty clean and the bathroom were clean as well. I had some issues with the room the second time (they gave me 3 different rooms in 30 minutes) because in the first one the AC was broken and there was a weird smell while the second room assigned was not cleaned yet. At the end though the stuff really apologized for the inconvenient and finally gave me the 3rd room that was the good one!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 23, 2013
Dear LuluCentro,

Thank you for taking the time to write a review of our hotel as your feedback is valuble. I apologize for the inconvenience during your second stay. We strive to make your experience excellent each time you visit our hotel. I am pleased to hear that our staff was able to move you to a room to your satisfaction. We warmly welcome you back upon your next visit to the city!


Best Regards,

Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Seattle
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 12, 2013

We stayed here for a weekend and the location was really fantastic. There are lots of restaurants within a couple of blocks, a Whole Foods across the street and the subway stop is right across the street as well. I arrived just after noon and was very pleased that I was able to check in early. The front desk staff was very friendly and helpful. The room was a bit small, not a lot of space to hang clothing but lots of drawer space. Our room faced E. Houston and was a bit noisy at night. Perhaps some of the other rooms further down the hall would be quieter. Our bathroom had a bit of a musty odor so I just closed the door to avoid having it spread throughout the room. Overall an nice place and a good rate and a fantastic location.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 15, 2013
Dear SKWorldTravelers,

Thank you for taking the time to write a review of our hotel. I am pleased that overall, you had a great experience during your stay and that the service met your expectations. Next time you do stay with us I recommend you stay in one of our park side rooms. Just let us know when making the reservation and we can make sure to give you those accommodations. We warmly welcome you back!


Sincerely,

Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 11, 2013

Wonderful staff (offering info, a map of the fabulous High Line, tips on travel time, and booking a private car to the airport upon departure). The room was well-appointed and very comfortable. The perfect spot for quick healthy food (Whole Foods is 1 block away) and a healthy body (YMCA Bowery is 2 blocks away). The room was quiet and we were able to find a great Japanese Restaurant nearby. Exceptional value for the money!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 15, 2013
Dear Splynch49,

I am grateful that you had a wonderful stay and that you felt "right at home." It is wonderful to hear the staff was able to help you know the area and assist you with all of your needs. We are always at your service and we welcome you back on your next visit!


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
3 of 5 stars Reviewed June 9, 2013

Friendly staff, very convenient check-in and check-out. VERY small room, but clean and quiet. Someone stole my mascara though...
Once we found our way around the neighbourhood, we realised we were close to many nice spots, althought East Houston is not the most charming street in town. A morning jogg over the Brooklyn Bridge seeing the sun rises above the city was a nice experience!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 15, 2013
Dear Asa_1607

I am pleased to hear you had an enjoyable time at our hotel and you were able to explore the neighbourhood. The staff works hard to make sure you have a memorable experience and they are appreciative of your comments. We welcome you back to our hotel the next time you visit New York.


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Shade, New Jersey
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2013

My wife and I enjoyed our stay on a recent trip to NYC. It is conveniently located to many restaurants and shopping. The room was very quiet at night .It' s close to Whole Foods for snacks too! The staff was very friendly and helpful.

Stayed May 2013, traveled as a couple

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 8, 2013
Dear Mark N,

Thank you for taking the time to write a lovely review of our hotel. It was a pleasure having you stay with at our hotel. On behalf of our staff and I, we kindly welcome you back to stay with us upon your next visit to NYC.


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 3, 2013

I will post review in both the Soho and Midtown locations as it involves both properties.

I arrived at the Soho hotel on a Thursday night, after a long day of travel and business meetings. I had an early meeting just a few blocks from the hotel, so I was looking forward to checking in and getting a good night's rest. When I arrived at the hotel, I was informed that they had a problem, had to shuffle some rooms around, and they no longer had a room for me. Instead, they had moved me to their Midtown location. Needless to say that with an early meeting in SOHO, a Midtown move was very inconvenient. However, there wasn't much I could do about that. When I arrived at the Midtown location, I checked in and was given keys to room 1104. Imagine my surprise when I went to the elevator and there were only 10 floors! Room 1104 was located in the BASEMENT! It was the only room in the basement and tucked in a corner past the storage rooms and maintenace equipment. It was dark and musty smelling, and to be honest, quite scarey.

Without even going into the room, I went back up to the desk and told the lady working there that I couldn't stay down in the basement. It didn't look safe, and it was absolutely unacceptable. She informed me that they didn't have any other rooms, and the Soho location did not authorize her to transfer me to another hotel. I had her call the Soho location so I could speak with the people there. Surely after displacing me so late and moving me to a completely different NYC location, they would want to help make sure I was satisfied. But that is not the response I got. The Soho location informed me that there was nothing they could do. This was the room that I was booked into, but he would be happy to cancel my reservation with no penalty. Wow - isn't that nice!?! At what was now close to 11 pm on a Thursday night, what was I going to do without a hotel reservation.

Tired and fed up, I went back downstairs to the basement room and went in this time. The room was unbelievably small, even for NY standards. It smelled absolutely horrible. There was a huge picture window looking directly out onto the employee patio. Certainly a safety issue there. I pulled down the curtain on that window, and low and behold, a moth flew out and started circling the room. I turned on the air conditioning unit, as it was incredibly humid, and it started making loud banging noises. The final straw was when I slipped off my shoes and noticed that the entire carpet was damp and soggy. I can't believe they can actually get away with using this space as a hotel room.

I went back upstairs and told the front desk employee that no matter what, I could not stay in that room. I listed all of the things that were wrong. It was at this point, that the employee agreed to transfer me across the street to the Quality Inn. The only positive thing I can say about my experience at this hotel is that the front desk lady in Midtown was very nice and sympathetic, and when she finally was able to move me to a different hotel, she walked me across the street and got me checked in. I suspect she has had to deal with dissatisfaction with that room many times before.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramus, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

Iv booked this hotel last minute in a cab, without looking at reviews or pictures and was impressed. The hotel staff is great, Precious the girl at the front desk will go above and beyond to help you, she even stayed 20 minutes late just to help check me in. The rooms are clean and quiet, they are a little small but your not staying at the Ritz Carlton so they are perfect NYC size, The location is great with two great bars across the street and an awesome burger joint next door that will give you discounts if you show your hotel key card. They gave us free WiFI and Direct TV.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 8, 2013
Jakub M,

It was a pleasure having you stay with us and I am pleased you had a memorable experience at our hotel! I want to thank you for taking the time to write a review and we kindly welcome you back to stay with us on your next visit to the city.



Warm Regards,


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > East Village , Manhattan
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#193 Family Hotel in New York City
#241 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel SoHo is ideally located in "your corner of the world." We provide a boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in the neighborhood of SoHo and the Lower East Side. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Spend an afternoon strolling the local neighborhoods and attractions such as Nolita, Chinatown, Little Italy, Canal Street and New York University (NYU). You can admire the art galleries and upscale boutiques within SoHo, or enjoy the East Village's excellent cafes and restaurants. The Lower East Side, once a first stop for poor immigrants and crammed with crowded tenements, small shops and warehouses, is now home to chic restaurants and boutiques, and some of the city's coolest night clubs, bars and music venues.The GEM Hotel SoHo offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and have flat-panel LCD televisions with HD programming, iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at The GEM Hotel SoHo, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. ... more   less 
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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