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“Quiet,clean and friendly” 4 of 5 stars
Review of The GEM Hotel SoHo

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The GEM Hotel SoHo
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (East Village)   |  
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Ranked #277 of 455 Hotels in New York City
Maple Shade, New Jersey
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Quiet,clean and friendly”
4 of 5 stars Reviewed June 4, 2013

My wife and I enjoyed our stay on a recent trip to NYC. It is conveniently located to many restaurants and shopping. The room was very quiet at night .It' s close to Whole Foods for snacks too! The staff was very friendly and helpful.

Stayed May 2013, traveled as a couple

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 8, 2013
Dear Mark N,

Thank you for taking the time to write a lovely review of our hotel. It was a pleasure having you stay with at our hotel. On behalf of our staff and I, we kindly welcome you back to stay with us upon your next visit to NYC.


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Chicago, Illinois
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 3, 2013

I will post review in both the Soho and Midtown locations as it involves both properties.

I arrived at the Soho hotel on a Thursday night, after a long day of travel and business meetings. I had an early meeting just a few blocks from the hotel, so I was looking forward to checking in and getting a good night's rest. When I arrived at the hotel, I was informed that they had a problem, had to shuffle some rooms around, and they no longer had a room for me. Instead, they had moved me to their Midtown location. Needless to say that with an early meeting in SOHO, a Midtown move was very inconvenient. However, there wasn't much I could do about that. When I arrived at the Midtown location, I checked in and was given keys to room 1104. Imagine my surprise when I went to the elevator and there were only 10 floors! Room 1104 was located in the BASEMENT! It was the only room in the basement and tucked in a corner past the storage rooms and maintenace equipment. It was dark and musty smelling, and to be honest, quite scarey.

Without even going into the room, I went back up to the desk and told the lady working there that I couldn't stay down in the basement. It didn't look safe, and it was absolutely unacceptable. She informed me that they didn't have any other rooms, and the Soho location did not authorize her to transfer me to another hotel. I had her call the Soho location so I could speak with the people there. Surely after displacing me so late and moving me to a completely different NYC location, they would want to help make sure I was satisfied. But that is not the response I got. The Soho location informed me that there was nothing they could do. This was the room that I was booked into, but he would be happy to cancel my reservation with no penalty. Wow - isn't that nice!?! At what was now close to 11 pm on a Thursday night, what was I going to do without a hotel reservation.

Tired and fed up, I went back downstairs to the basement room and went in this time. The room was unbelievably small, even for NY standards. It smelled absolutely horrible. There was a huge picture window looking directly out onto the employee patio. Certainly a safety issue there. I pulled down the curtain on that window, and low and behold, a moth flew out and started circling the room. I turned on the air conditioning unit, as it was incredibly humid, and it started making loud banging noises. The final straw was when I slipped off my shoes and noticed that the entire carpet was damp and soggy. I can't believe they can actually get away with using this space as a hotel room.

I went back upstairs and told the front desk employee that no matter what, I could not stay in that room. I listed all of the things that were wrong. It was at this point, that the employee agreed to transfer me across the street to the Quality Inn. The only positive thing I can say about my experience at this hotel is that the front desk lady in Midtown was very nice and sympathetic, and when she finally was able to move me to a different hotel, she walked me across the street and got me checked in. I suspect she has had to deal with dissatisfaction with that room many times before.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramus, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

Iv booked this hotel last minute in a cab, without looking at reviews or pictures and was impressed. The hotel staff is great, Precious the girl at the front desk will go above and beyond to help you, she even stayed 20 minutes late just to help check me in. The rooms are clean and quiet, they are a little small but your not staying at the Ritz Carlton so they are perfect NYC size, The location is great with two great bars across the street and an awesome burger joint next door that will give you discounts if you show your hotel key card. They gave us free WiFI and Direct TV.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, June 8, 2013
Jakub M,

It was a pleasure having you stay with us and I am pleased you had a memorable experience at our hotel! I want to thank you for taking the time to write a review and we kindly welcome you back to stay with us on your next visit to the city.



Warm Regards,


Aaron Kearse

General Manager

The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2013

My husband and I stayed here for three nights this last weekend, and it was our 2nd visit. We love this place! The staff is always friendly and helpful. The hotel is quiet and clean. The rooms are definitely tiny, but we aren't in NYC to hang out in a hotel room! The beds are comfy and so are the pillows (I'm picky about this...). We were on the 4th floor last time and the 6th floor this time...on both visits it was quiet (or as quiet as you expect it to be in NYC). We love the location...easy to jump on the subway, walk to Little Italy or Chinatown...Chelsea isn't far. We prefer the feel in this part of town! It was raining on Sunday night and we wanted to get out, so we caught a movie at the theater two doors up the street...great little movie theater that shows Indie films. There's also some great little bars with a low-key feel in them. We will be back for a third visit!

Room Tip: On our first trip, our room overlooked the park across the street. There was some late night basket...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, May 25, 2013
Jana S,

It is a pleasure to read your review. I am very pleased to hear you had a great weekend stay at our hotel. It is are biggest priority to make sure that you are well taken care of throughout your stay. You cannot find a better location in New York. There is so much to do in this great area of Manhattan. Sunshine Cinema offers a great selection of films and is a wonderful way to spend a rainy Sunday afternoon. Thank you for choosing us, and we kindly welome you back whenever you decide to come back to New York City.

Aaron Kearse
General ManagerThe GEM Hotel SoHo
135 East Houston Street
New York, NY 10002212.358.8844 p
212.473.3500 f
thegemhotel.comYour corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, USA
1 review
5 of 5 stars Reviewed May 23, 2013

We stayed here, and the staff really took care of me. If I wanted food they recommended some great places near the hotel all walking distance. We went shopping everyday and the shops in SoHo were 10 minute walk away. We met up with friends from Jersey, and the staff recommended restaurant that were an easy walk away. The staff Anthony, Kesha, and Tasha were great! I would recommend this hotel for the staff alone.

The rooms are small, but neat they could use some better art work. The lobby was small and could use some updating.

Room Tip: A room with microwave and fridge they are bigger.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, May 25, 2013
Dear Keith B,

I want to thank you for choosing our hotel and taking the time to write a review of your experience. We value our location. There is so much to do in this authentic area of Manhattan. I am glad that you took advantage of getting to know the area and that our staff was able to assist you in the experience. I will share your comments with the staff as they will appreciate the gratitude you have shown them. We welcome you back upon your next visit to New York in hopes of making your experience as great as the last one.

Aaron Kearse
General ManagerThe GEM Hotel SoHo
135 East Houston Street
New York, NY 10002212.358.8844 p
212.473.3500 f
thegemhotel.comYour corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

The hotel went out of their way with assistance for one of the guests with special needs.
Overall very clean, extremely friendly and informative. Already referring the GEM Hotel SoHo. Good location, Whole Foods one block away. Rooms had mini refrigerators and microwaves.
Subway entrance a block away. Some construction on Houston during our stay, but the room was quiet. Air conditioning functional and quiet.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, May 25, 2013
Dear Kathy C,

I am delighted to read your review and thank you for giving us the opprotunity to serve you. We make sure to always take the upmost care of each and every guest, especially those of disabilities. We are happy that the rooms were to your satisfaction and that you had a memorable experience at our hotel. We wish all the graduates the best and we welcome you back to our hotel anytime.


Aaron Kearse
General ManagerThe GEM Hotel SoHo
135 East Houston Street
New York, NY 10002212.358.8844 p
212.473.3500 f
thegemhotel.comYour corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loves Park, Illinois
1 review
5 of 5 stars Reviewed May 21, 2013

Our party of 6 was in NYC for a wedding. The hotel is in a great location on the the lower east side, close to Little Italy, Chinatown and the Bowery area. We could walk to wonderful restaurants or take a quick cab ride to any sightseeing. The staff was wonderful, especially Anthony and the 2 beautiful young ladies at the front desk (sorry I forgot their names). The hotel could use some updating, but it was clean, good bedding, and great water pressure in the shower. Would difinitely recommend this place. Thanks, guys for the wonderful stay!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, Manager at The GEM Hotel SoHo, responded to this review, May 22, 2013
Dear Sharon S,

Thank you for the lovely review. It was more than a pleasure having the wedding party stay with us. Our front desk staff work hard to make all of our guests feel at home. I will definitely share your review with them. We welcome you back to stay with us upon your return from the Windy City to New York City.


Aaron Kearse
General ManagerThe GEM Hotel SoHo
135 East Houston Street
New York, NY 10002212.358.8844 p
212.473.3500 f
thegemhotel.comYour corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > East Village , Manhattan
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#183 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Number of rooms: 45
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel SoHo is ideally located in "your corner of the world." We provide a boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in the neighborhood of SoHo and the Lower East Side. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Spend an afternoon strolling the local neighborhoods and attractions such as Nolita, Chinatown, Little Italy, Canal Street and New York University (NYU). You can admire the art galleries and upscale boutiques within SoHo, or enjoy the East Village's excellent cafes and restaurants. The Lower East Side, once a first stop for poor immigrants and crammed with crowded tenements, small shops and warehouses, is now home to chic restaurants and boutiques, and some of the city's coolest night clubs, bars and music venues.The GEM Hotel SoHo offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and have flat-panel LCD televisions with HD programming, iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at The GEM Hotel SoHo, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. ... more   less 
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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