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“Never Again!” 2 of 5 stars
Review of The Gatsby Hotel

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The Gatsby Hotel
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo) (Manhattan)   |  
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Ranked #312 of 464 Hotels in New York City
Goodyear, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Never Again!”
2 of 5 stars Reviewed September 8, 2012

Stayed at The Gem this week and was very disappointed. The "Boutique" hotel is in much need of a remodel'. nNew granite in the bathrooms and a flay screen tv does not make up for nasty carpet, electrical outlets loose to the wall, the towel rack falling off the wall and bedside light that didn't work. I couldn't determine if the room smelled more like mold or urine . Took me over an hour to catch a taxi in the am..next day asked hotel to order a taxi.. Random guy arrives in his personal vehicle ans charges 3 times what I paid day before for same and tells me cash . I could go on and on but you get the gist. Tried to move hotels but city was booked! Should have bought a sleeping bag and slept in the park across the street with the homeless. On a good note , the desk staff was very friendly and polite even removed the safe surcharge they automatically add to your bill when I questioned the charge! Also, there is a great Wholr Foods Market across the street that is open late for food since I didn't see any restaurants nearby.

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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 reviews from our community

Traveler rating
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    184
    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Houston, Texas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 16, 2012

This is a very small hotel, with very itty, bitty reception desk after a few steps up. Excellent location - very close to subway station (F train), Whole Foods Mkt, Katz Deli and other great restaurants and night life, including a movie theater. Comfy bed in a very small room, but that's all I need for my stay. Not much room for luggage or hanging closet, but I was there for only two days, so it's okay for a short stay. Complimentary coffee in the room, but no space to put coffee pot. Most of the plug outlets were non-working and frustrating when you try to charge your iPhone.

Bring your own conditioner and shower cap. There's only shower gel and shampoo dispenser in the bathroom.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The Gatsby Hotel, responded to this review, August 22, 2012
Hello Jazzraz,

We appreciate your comments, and want to thank you for your feedback. We are reveiwing the comments about the outlets not working in your room to ensure that every guest that stays all the items in the room are in working order. On your next trip to New York City please contact me directly so I can over see your reservation.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ELLINGTON, CT
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 16, 2012

This was our first time at The Gem Hotel in SoHo and we were very pleased. If you are looking for a big, fancy hotel this is not the hotel for you. The Gem is a small,boutique style hotel. The room wasn't big (but is there such a thing at many NYC hotels?) but it was comfortable, clean, and had all the necessities to make our stay a good one. The free wi-fi and two complementary bottles of water were a nice touch. Best of all, the staff was very friendly and helpful particularly Antonio who was very witty and gave us a great recommendation for dinner (Emilio Ballato's right down the street at 55 E. Houston). I wouldn't hesitate to stay there again!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The Gatsby Hotel, responded to this review, August 22, 2012
Dear Cancunbound66,

Thank you for your review we appreciate the kind words. We would love for you to return to The Gem Hotel Soho on your next trip to NYC.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 13, 2012

Location was great! In the middle of all the good resto and night life! Service was also great! Smiles and helpful tips on the neighbourhood places! Nice place to be if you are not planning to stay too long in your rooms, because they are quite small, but it's NYC!!! GO OUT AND ENJOY!!!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The Gatsby Hotel, responded to this review, August 22, 2012
Dear Tonki78,

It was a pleasure having you at The Gem Hotel Soho. We appreciate your comments, and want to thank you for sharing them on Trip Advisor. We hope you come back soon.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 12, 2012

Despite what other have wrote I was not disturbed of traffic even if i had a room at the road side. The AC was a bit noicy but there is a on/off switch that can be used...
No breakfast at the hotel but several cafe close to the hotel offer that service.
The room was small, no place to open a little bit big luggage.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2012 via mobile

This hotel is awesome I love the service Anthony is really a great guy you see at the front desk! It is close to everything and is wonderful for kids I love it. The best hotel ever but wonderful cleanliness and quality great hotel for couples and singles.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matawan, New Jersey
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 21, 2012

I stayed with a friend for one night of "girls night out." When we arrived we were greated by Anthony, and may I say, he was helpful and extremely friendly. I was disappointed with the room. It was very small and smelled like a boys locker room...combination musty. We were on the 6th floor so I guess it doesn't matter what floor you're on, I read various reviews repeating the latter. Luckily I travel with Lysol wipes and disinfecting spray. The sheets were a bit shakey as well. I wouldn't recommend this hotel to anyone unless they completely revamped the housekeeping practices. A real shame because it is so centrally located to great bars, eateries, and venues. I expected a lot more for $230.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Gatsby Hotel

Address: 135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo)
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #312 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Gatsby Hotel 3*
Number of rooms: 45
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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