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“Great value!” 4 of 5 stars
Review of The GEM Hotel SoHo

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The GEM Hotel SoHo
3.0 of 5 Hotel   |   135 East Houston Street, New York City, NY 10002 (East Village)   |  
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Ranked #265 of 453 Hotels in New York City
ELLINGTON, CT
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great value!”
4 of 5 stars Reviewed August 16, 2012

This was our first time at The Gem Hotel in SoHo and we were very pleased. If you are looking for a big, fancy hotel this is not the hotel for you. The Gem is a small,boutique style hotel. The room wasn't big (but is there such a thing at many NYC hotels?) but it was comfortable, clean, and had all the necessities to make our stay a good one. The free wi-fi and two complementary bottles of water were a nice touch. Best of all, the staff was very friendly and helpful particularly Antonio who was very witty and gave us a great recommendation for dinner (Emilio Ballato's right down the street at 55 E. Houston). I wouldn't hesitate to stay there again!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The GEM Hotel SoHo, responded to this review, August 22, 2012
Dear Cancunbound66,

Thank you for your review we appreciate the kind words. We would love for you to return to The Gem Hotel Soho on your next trip to NYC.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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404 reviews from our community

Traveler rating
    134
    166
    51
    33
    20
See reviews for
83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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  • Swedish first
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English first
Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2012

Location was great! In the middle of all the good resto and night life! Service was also great! Smiles and helpful tips on the neighbourhood places! Nice place to be if you are not planning to stay too long in your rooms, because they are quite small, but it's NYC!!! GO OUT AND ENJOY!!!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The GEM Hotel SoHo, responded to this review, August 22, 2012
Dear Tonki78,

It was a pleasure having you at The Gem Hotel Soho. We appreciate your comments, and want to thank you for sharing them on Trip Advisor. We hope you come back soon.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 12, 2012

Despite what other have wrote I was not disturbed of traffic even if i had a room at the road side. The AC was a bit noicy but there is a on/off switch that can be used...
No breakfast at the hotel but several cafe close to the hotel offer that service.
The room was small, no place to open a little bit big luggage.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2012 via mobile

This hotel is awesome I love the service Anthony is really a great guy you see at the front desk! It is close to everything and is wonderful for kids I love it. The best hotel ever but wonderful cleanliness and quality great hotel for couples and singles.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Shore, New Jersey, United States
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 21, 2012

I stayed with a friend for one night of "girls night out." When we arrived we were greated by Anthony, and may I say, he was helpful and extremely friendly. I was disappointed with the room. It was very small and smelled like a boys locker room...combination musty. We were on the 6th floor so I guess it doesn't matter what floor you're on, I read various reviews repeating the latter. Luckily I travel with Lysol wipes and disinfecting spray. The sheets were a bit shakey as well. I wouldn't recommend this hotel to anyone unless they completely revamped the housekeeping practices. A real shame because it is so centrally located to great bars, eateries, and venues. I expected a lot more for $230.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ithaca, New York
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 18, 2012

For starters, if you get a room number that starts with "7," ask for a different floor. You might think that means the seventh floor, but you would be quite wrong. It means the basement, with windows at sidewalk level and curtains that can't be opened (really can't be opened, not that you'd want to open them). Desk staff pleasant with me but bickering with each other. Oh, AND, it's not in SOHO! Unless being on the south side of Houston makes it in Soho. It's more like north edge of Little Italy or something, and convenient enough to the east village but definitely not Soho. For the price, I guess that's what you get. It's true that Whole Foods is very convenient to this place. It is clean but the rooms are small. I don't *not* recommend this place but the "7" = basement trick was a bummer and I was too hot and tired to deal with it at the time.

Room Tip: Nothing that starts with a "7"!
See more room tips
  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The GEM Hotel SoHo, responded to this review, August 22, 2012
Dear Visitilhaca,

I am sorry that you did not have an enjoable stay with us. I would like you to give us another try so I can over see your reservation and ensure that you do not get a room that starts with 7. You can reach me at the number below to make a new reservation, and I will ensure that this does not happen to you again at our hotel. You can call me directly at the number below.

Warmest Regards,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hershey, PA
1 review
4 of 5 stars Reviewed July 9, 2012

Stayed at this hotel past weekend, quite a decent stay at a relatively clean lodging option in NYC. Rooms could use some work, however, the service was superb! Greeted by the front desk attendant upon arrival and upon checkout. Young lady named Nekeesha was generous and pleasant to talk to. She even offered suggestions on some good dining places before I headed out of the city. Working in a hotel myself, I know the value of good service and this hotel definitely has great service to offer. Will stay again in the future if I'm back in the city visiting.

Room Tip: Ask for a bottle of water ahead of time as they do not have any vending machines on site.
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron K, General Manager at The GEM Hotel SoHo, responded to this review, August 22, 2012
Dear CocoasCountryMgmnt,

We are thrilled that you enjoyed your time in NYC. We will be updating the rooms of The Gem Hotel Soho in the first quarter 2013. We welcome the feed back as we try to improve our hotel everyday.

Thank you,
Aaron Kearse
General Manager
The GEM Hotel SoHo
135 East Houston Street
New York, NY 10002
212.358.8844 p
212.473.3500 f
thegemhotel.com
Your corner of the world

Closest Subways
F Train @ 2nd Ave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > East Village , Manhattan
Amenities:
Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
#179 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Number of rooms: 45
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel SoHo is ideally located in "your corner of the world." We provide a boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in the neighborhood of SoHo and the Lower East Side. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Spend an afternoon strolling the local neighborhoods and attractions such as Nolita, Chinatown, Little Italy, Canal Street and New York University (NYU). You can admire the art galleries and upscale boutiques within SoHo, or enjoy the East Village's excellent cafes and restaurants. The Lower East Side, once a first stop for poor immigrants and crammed with crowded tenements, small shops and warehouses, is now home to chic restaurants and boutiques, and some of the city's coolest night clubs, bars and music venues.The GEM Hotel SoHo offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and have flat-panel LCD televisions with HD programming, iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at The GEM Hotel SoHo, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. ... more   less 
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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