We had an apartment booked with this company in Nov 2012. Our apartment was moved unknown to us from W57th St to this destination.It was very difficult to contact them about this matter. We unfortunately had to cancel our trip to NYC due to Hurricane Sandy. We were promised a refund the day we cancelled. 10 weeks later, still no refund.
We have been given the run around from all the staff and the General managers.
I would advise against anybody ever booking with this company. All we have received are lies, lies, lies. I have over 30 emails from them making false promises. They are now in the hands of my bank and VISA credit card dispute team. Justice will be served on this company that have left my family $8,000 out of pocket just before Christmas. Thanks Elite City Stays for ruining the joy of Christmas for my 2 children and wife. Thank you Florin Vicol, Matthew Reed & Reggie Pena. You are all snakes.
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