When we arrived at the Heart of Harlem we were met by Tressi who was extremely friendly and very helpful. She talked to us for about 15 minutes about local places to eat and how to get in and out of the building. There was also an information booklet in our room. The room was toasty warm and was on the top floor at the front of the building. Our room was quiet and was very tidy and nicely decorated. It felt like a home away from home. The only two drawbacks that I can think of was that the shower had curtains all around it which could get stuck to your skin and we weren’t used to a handheld showerhead and secondly we found it hard to get in contact with them to say we were coming in a couple of hours time. But these things were very minor!
Breakfast was delicious each morning served on the main floor where you could mingle with other guests. It was a hot bun with ham or turkey, cheese and egg, bagels with cream cheese and then either pastries or muffins. Great way to start the day. The location was good and the room was great for what you paid. I would definitely stay here again.