Recently stayed a few days at the "W" Times Square and while it did have a few hiccups, the staff and especially the management saved the day! I have stayed at this property on probably 10 to 12 occasions and I am a Starwood Platinum for Life Member, so I am usually treated to a better room than usual. This trip however, I was given a room that was originally intended to be part of a larger suite. The tiny size was difficult, the a/c didn't work properly and there were only three electrical outlets in the whole room, and none next to the bed. When I asked about why and what to do, engineering sent me an giant, industrial sized extension cord and multi outlet to drag across the room. I wasn't very happy!
Then, to my pleasure, I was contacted by a member of the excellent management staff, Leo Rossini came to save my day...and my trip. My room situation was rectified and he made my whole stay a success. This Gentleman is why this Brand, "W" and Starwood is extraordinarily successful, Leo was and is a SUPERSTAR and I will be back again in the future at the "W" New York Times Square!!
- Official Description (provided by the hotel):
- W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more less
- Reservation Options:
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- Also Known As:
- w New York - Times Square Hotel New York City
- w New York City
- w Hotel Times Square
- w Hotel Nyc
- w Hotel New York City
- w Times Square