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“Great hotel in a very central location” 4 of 5 stars
Review of W New York - Times Square

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W New York - Times Square
4.5 of 5 Hotel   |   1567 Broadway at 47th St, New York City, NY 10036 (Manhattan)   |  
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Ranked #165 of 451 hotels in New York City
GreenLeadersSilver level
Massachusetts
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
“Great hotel in a very central location”
4 of 5 stars Reviewed April 17, 2014

I am not typically a fan of staying in Times Square but if you have to do it, the W is the best hotel for it. I've stayed here multiple times, the last time this past January. As always, the staff is impeccable. The hotel is showing it's age in some of the rooms but overall they are quite clean and comfortable. Despite being in Times Square, noise is never an issue.

I love coming in at night into a party in the lobby...it's a great vibe. Easy to get to everything (subway stop across the street), close to theaters and across the street from the TKTS booth as well as the ABC studios, this hotel is in a great location.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 18, 2014
Thank you for your honest and balanced feedback and we are delighted to be your hotel of choice in the heart of Times Square! We pride ourselves in being your place of relaxation amidst the hustle and bustle of this mad 24/7 city we so adore. It is always a pleasure to welcome you back with us and our team truly looks forward to your next visit.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
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English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 17, 2014

This hotel hosted 11 women who were celebrating a 50th BD. The Ambassadors were over the top, the sales staff and event staff were spot on professional and always available. The concierge service booked cars, restaurants and ordered flowers for the room. The hotel staff was like an extension of my Event company. I would add that the House Keeping team could use some work in their details. The room was clean - but storing their carts and left over room service trays remained in the halls - this is the only department I'd work on if I managed the hotel.

None-the-less - that wouldn't effect my rating!!!! IT was amazing!

Room Tip: Each floor has a small amount of rooms on it. Our room overlooked Times Square area and I loved it...
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Green Features: Loved the bar area and the gift shop was off the chain!
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, General Manager at W New York - Times Square, responded to this review, April 18, 2014
From all of us here at W Times Square we truly thank your for your amazing feedback on this special once in a lifetime celebration we were able to take part in. Our Concierge team is always here for you with any tips you may need on hot spots (and booking a ride there of course!) in the city and our Whatever Whenever team is here to assist with (of course!) whatever you may need, whenever you may need it. Just ask! It was absolutely an honor to be your location of choice for your important day and our entire team looks forward to welcoming you back to your new home-away-from-home in the Big Apple!
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Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 15, 2014

The hotel is nice. The people who work at the hotel are great. The room is nice....But I need a dark room to sleep and although the shades look nice they are not blackout shades. I felt like Krammer in Seinfeld when a Kenny Rodgers Roasters openned across the street from his apartment. The bright lights of Broadway were too much for me at 4 am?

Room Tip: Ask for a dark room
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 17, 2014
Hello Seth - thank you for your great comments in regards to our team and we are truly glad you enjoyed your visit overall. We totally get you with the lights and being in the heart of Times Square is indeed a unique experience. This being said, we are always here for you for anything you may need; eye mask, ear plugs - anything at all! Our Whatever Whenever team is here to assist in making your experience a memorable one - in a good way we promise! Thank you again for taking the time to reach out to us and we look forward to welcoming you back for another great adventure in the Big Apple.
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London, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

As always this hotel supercedes expectations. The location is perfect for up, mid or downtown NY - make no mistake this hotel is hip and cool - it wont suit my Auntie Violet - but it will suit Harvey Spectre !!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 14, 2014
Hello Mark! Thank you for your awesome review and we are ecstatic to be deemed cool enough for Suits - and we would of course be very pleased if Auntie Violet came by for a visit as well - the more the merrier! Of course, we do understand if the hustle and bustle of the big city might be a bit much. Thank you once again for taking the time to share your latest adventure with us and we look forward to welcoming you back to the city that never sleeps!
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Ayr, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 9, 2014

Being an SPG Platinum member I make every effort to stay loyal to Starwood. This particular stay was yet another reminder why. The location is perfect overlooking Time Square. At check-in I had the most amazing interpersonal attentive experience, being offered a beautiful high floor spacious corner suite for the 1 night stay.
The following day when I unpacked in Virginia I realized I had forgotten to check one of the closets and realized I had left some clothing items at the W.
I phoned the hotel, they confirmed that they had found these items and they were at my home in Canada when I returned a week later.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 10, 2014
Hello Jack! Thank you for your amazing feedback of your recent short and sweet visit! We truly appreciate your wonderful words as well as your loyalty to the brand and we are always happy to have you with us in your home-away-from-home in the Big Apple! Anything you need, we are always here for you 24/7 and are always happy to assist of course! Thank you once again for your great comments and we look forward to welcoming you back for many more adventures!
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Williamsburg, Virginia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 8, 2014

We stayed at W because of the location. That was perfect, broadway Shows and funky Italian restaurants were right around the corner. Starbucks everywhere. But...
This is one of those ultra designed Starwood hotels for the hip, the short and the blind. It was so dark in the elevator you could not read the floors. An employee remarked, "Can't see it huh?"
Room light is dim and never could find a drawer to stow clothes. Because of Anex, granted an upgrade. Right in front of the elevator.
Starbucks close but dining in hotel is insufficient. At the price charged, you expect more. But I guess location has its compensations. Next time, Newly refurbished Marriott Marquis is around the corner!

Room Tip: Stay at the Marriott Marquis.
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Green Features: Who cares? I don't. Maybe if I loved the hotel I would care. But I don't.
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 10, 2014
Hello and thank you for your honest and balanced feedback. We truly appreciate you taking the time to reach out to us as we are always looking to improve your experience for future. We have since gladly shared your comments with our team and in future, please do not hesitate to reach out to us during your stay as our team is here for you 24/7 for whatever you may need, whenever you may need it. Thank you once again for your review and we look forward to welcoming you back with us in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 8, 2014

If you want to be in the middle of the action this is the place to stay! our 46th corner suite overlooked Times Square from above!!
We were impressed with the staff from the moment we arrived and thoroughly enjoyed our 4 night stay. Special mention to Kristin Collura who looked after us on my 50th birthday.
I would recommend this hotel to anyone.

Room Tip: Corner Suite
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review, April 10, 2014
Hello Doug! It was a pleasure to have you with us during your special celebration and we are delighted you enjoyed your visit to the Big Apple! Thank you for the shout out to Kristin and we will gladly share your amazing feedback with her. We look forward to your return and to being a part of many special celebrations to come!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Green Hotel in New York City
#82 Business Hotel in New York City
#100 Luxury Hotel in New York City
#156 Family Hotel in New York City
#161 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W New York - Times Square 4.5*
Official Description (provided by the hotel):
Recently renovated, W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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