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“Not quite ready yet” 4 of 5 stars
Review of the Quin

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the Quin
5.0 of 5 Hotel   |   101 West 57th Street, at 6th Avenue, New York City, NY 10019 (Manhattan)   |  
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Ranked #26 of 458 Hotels in New York City
Austin, Texas
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Not quite ready yet”
4 of 5 stars Reviewed March 22, 2014

This hotel has much promise, and has the “bones” of a great hotel, but they are clearly still working out the kinks after being open for only a few months. Some negatives were expected, like the very small room size and lack of view - our room didn’t look out, but rather in directly to other rooms of the hotel and made keeping the shades closed pretty much required if you wanted any privacy. Other problems were not expected.
The first room we were given had a problem with the heat not turning off and was literally 92 degrees according to the thermostat. When we complained, they were very apologetic and gave us a new room. They also offered us a bottle of wine for our inconvenience. The bottle of wine came approximately 6 hours later, but it was still free so the delay wasn’t terrible, but was annoying, especially since it took quite a while to get new coffee pods when we requested those. There were other minor complaints - the concierge suggested the hotel restaurant, and while the restaurant was fine enough when we did eat there, it wasn’t even open yet when she told us to go there for lunch, so it gave the impression they were either funneling business to themselves or just not trying very hard to think of things. The most fundamental problem is the in-room technology. Everything - lights, heat, shades, etc - is controlled by a tablet which just doesn’t work properly. We had trouble doing just about anything with it, and it added more frustration than convenience.

All that being said, there were some real strengths of the hotel which showed promise. The service was attentive, and they did send a hand-written note apologizing for the issues with our first room. The location was perfect, very centrally-located and the subway is literally a few steps from the door. The look of the hotel was very classy throughout. The room, while small, was very comfortable and the bed and bathroom were very nice. Overall, the hotel was nice enough, and it was worth what we paid (which was significantly less than the advertised rate because we got it through a third-party website sale), and while I’d consider staying here again, I probably wouldn’t pay full price.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 23, 2014
Charles S, thank you for your feedback. I'm happy to read that you were pleased with your experience overall, but I sincerely apologize for the inconveniences you encountered, particularly with the in-room technology and inattentive recommendation. I'd appreciate the opportunity to discuss this with you in further detail and perhaps introduce you to some of our other room types should we have the chance to welcome you back. I can be reached at hbreuche@thequinhotel.com at your convenience.
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688 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2014 via mobile

The Quinn offers a 5 star experience and certainly delivers! From booking experience , Pre stay attaché services every whim is catered for.
The hotel is beautifully decorated with orginal art works and contemporary furniture.
Rooms are the last word in luxury , we had 3 lovely windows in our corner room overlooking the fabulous architecture of the city. The huge bed (so so comfortable)furnished in crisp linens and housekeeping service twice aday , with lots of mineral water and lovely personal touches.In room amenities include a nespresso coffee machine and tablet to control blinds/air conditioning/ music etc.
Bathrooms was large with rain shower , natural light and 'fresh' brand toiletries ( which after using I had find store and purchase for use at home)
Room service prompt and actually served hot - which is a rarity. In the 'wayfarer' restaurant we had a excellent dinner and the breakfast was delicious - staff remembered how I liked my coffee!
All staff encountered seemed to have a genuine passion for service and the attention detail was most impressive. We absolutely had a fantastic stay and can't wait to return!
A great new addition to NYC hotel scene

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 20, 2014
ruckie1, thank you for your fantastic review. It was truly our pleasure to give you a 5 star experience with our genuine passion for service and attention to detail, and we can't wait for your return to the Quin!
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new york
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 19, 2014

Stayed at the Quin in February with husband. We are a well traveled couple who also work in hotels and take our stays very seriously. Had an inbelievable experience. From the second we walked in, the smiles and attentive service was evident. The lobby decor was classy with style and clean edges, very relaxing...check.in was a.pleasure and the room was unexpected....very high tech, everything is controlled from an ipad, from lighting to curtains....bathroom inbelievably clean and large for new york hotel...shower was special...amenities, Fresh, my favorite brand...very modern with a spa like feeling. We only.stayed one.night but we had a blast...the bed was heavenly...and the location is perfect ...right next.to central park and fabulous restaurants. This was defenitely a unique experience, I know will be hard to beat but glad we had the opportunity to experience.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 20, 2014
kimbaru, thank you for your amazing review. It's wonderful and inspiring to read such excellent feedback, particularly from fellow hoteliers. We hope to welcome you both back to the Quin very soon.
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Gainesville, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2014

As a frequent business traveler, I've stayed at a lot of hotels, in NYC and elsewhere throughout the country and the world, none finer the The Quin Hotel. From the moment one steps into the lobby, you know you are in for much more than a lovely and convenient place to stay (theater district and Fifth Ave. shopping): You are in for a spectacular experience. Original art on every floor; spacious hi-tech/hi touch rooms and service, great fitness center, a lovely steak and seafood restaurant, steps to Starbucks, shopping, and the city's core. But it's the hotel's commitment to making the stay special and customized that distinguishes it from all others. You name what you want to do (arts, shopping, dining, theater, walk in the park, and the staff will design an outing for you, and arrange for an expert to accompany you, if you like. Nothing like it anywhere else that I've seen or experienced. It's the place I'll stay whenever returning to New York.

Patrick F. Bassett

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 19, 2014
PFBassettJr, thank you for taking the time to share this spectacular review with us. It is such a privilege to have gained your loyalty. We would be honored to welcome you back to the Quin for your every visit to New York, and we will remain committed to making each stay as special as your first experience with us.
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Potomac, Maryland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 18, 2014

The staff could not do enough to make our stay enjoyable. Beautiful and comfortable rooms. Wonderful amenities. We were given an upgrade to a junior suite and a bottle of champaign to celebrate our special day. A great location. Thank you for a wonderful stay.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 19, 2014
NG1058, thank you for your excellent review! We're so pleased to read you had such a wonderful stay with us. We hope to welcome you both back to the Quin soon!
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2 reviews
5 of 5 stars Reviewed March 17, 2014

I just got back from spending three nights at The Quin. My partner and I were in town to run the New York Half Marathon. Upon our arrival we were greeted by the Concierge and staff like friends and we received a complimentary upgrade to a larger, quieter room. Heaven.

The staff could not have been nicer to us. When we completed the race we returned to the hotel and received a basket of fresh fruit and a handwritten congratulatory note. It was so nice.

The location cannot be beat; the staff are wonderful; the rooms are spotless.

The Quin is a home away from home and I cannot wait to go back in November.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 18, 2014
Paul Q, thank you for your perfect review. We are so honored to be your new home away from home in New York City. Congratulations once again to you and your partner for finishing the New York Half Marathon. We cannot wait to have you both back in November as well!
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Houston
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed at the Quin for four nights. The hotel was wonderful, with a location that cannot be beat. Located on 57th St. and 6th Ave, the F train station is just outside the door, providing easy access to all of lower Manhattan. Central park is two blocks north. Fifth Ave. shopping one long block over. The hotel has recently been totally updated with a tasteful design, the baths were efficient, with a large walk in shower.

I especially liked the free Wifi and bottles of water that were provided at in the room and at turn-down. The Nespresso machine was a nice touch in the morning as well as the morning newspaper.

What really set The Quin apart however is the excellent staff. Although we had some hiccups, they were quickly and efficiently remedied. The staff is some of the friendliest and efficient staff that I have encountered in a hotel. They always had a smile and reached out to make our stay more enjoyable. The Attache (Concierge) staff was efficient, friendly and a general joy to deal with.

The rooms were relatively modest in size (for NYC they may be large), however it would have been nice to have additional storage space.

The Wayfarer Restaurant is excellent and seems to be popular in the neighborhood. The bar was a lively place to hang out.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly B, General Manager at the Quin, responded to this review, March 17, 2014
kxnhra, thank you for your fantastic review. We're delighted to receive such great and detailed feedback, and we sincerely appreciate your kind words regarding our team, location, and amenities. We look forward to welcoming you back to the Quin in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about the Quin

Address: 101 West 57th Street, at 6th Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Family Hotel in New York City
#13 Business Hotel in New York City
#19 Luxury Hotel in New York City
#36 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — the Quin 5*
Number of rooms: 208
Official Description (provided by the hotel):
The Quin, New York City's newest luxury lifestyle hotel, is located on the corner of 57th Street and 6th Avenue. At the intersection of art, music, and fashion, the privileged Midtown location of this 208-room hotel provides effortless access to Central Park, Lincoln Center, Carnegie Hall, and Fifth Avenue couture. Now open. ... more   less 
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Also Known As:
Buckingham Hotel New York City
Buckingham New York City

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