This hotel has much promise, and has the “bones” of a great hotel, but they are clearly still working out the kinks after being open for only a few months. Some negatives were expected, like the very small room size and lack of view - our room didn’t look out, but rather in directly to other rooms of the hotel and made keeping the shades closed pretty much required if you wanted any privacy. Other problems were not expected.
The first room we were given had a problem with the heat not turning off and was literally 92 degrees according to the thermostat. When we complained, they were very apologetic and gave us a new room. They also offered us a bottle of wine for our inconvenience. The bottle of wine came approximately 6 hours later, but it was still free so the delay wasn’t terrible, but was annoying, especially since it took quite a while to get new coffee pods when we requested those. There were other minor complaints - the concierge suggested the hotel restaurant, and while the restaurant was fine enough when we did eat there, it wasn’t even open yet when she told us to go there for lunch, so it gave the impression they were either funneling business to themselves or just not trying very hard to think of things. The most fundamental problem is the in-room technology. Everything - lights, heat, shades, etc - is controlled by a tablet which just doesn’t work properly. We had trouble doing just about anything with it, and it added more frustration than convenience.
All that being said, there were some real strengths of the hotel which showed promise. The service was attentive, and they did send a hand-written note apologizing for the issues with our first room. The location was perfect, very centrally-located and the subway is literally a few steps from the door. The look of the hotel was very classy throughout. The room, while small, was very comfortable and the bed and bathroom were very nice. Overall, the hotel was nice enough, and it was worth what we paid (which was significantly less than the advertised rate because we got it through a third-party website sale), and while I’d consider staying here again, I probably wouldn’t pay full price.
- Official Description (provided by the hotel):
- The Quin, New York City's newest luxury lifestyle hotel, is located on the corner of 57th Street and 6th Avenue. At the intersection of art, music, and fashion, the privileged Midtown location of this 208-room hotel provides effortless access to Central Park, Lincoln Center, Carnegie Hall, and Fifth Avenue couture. Now open. ... more less
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- Also Known As:
- Buckingham Hotel New York City
- Buckingham New York City