Pull up a chair and grab a cocktail--this is going to be brutally honest and we'll say it all. First of all, the only reason I rated it a "1 out of 5" is because it wouldn't let me submit the review without actually acknowledging the hotel's rating. This is the kind of place that you'd see in some seedy mid-'70s drug lord/action movie that has a main character who squats in a crack den. 9 Minetta? Way too shabby to be that crack den.
Please note, my wife and I lived in Park Slope and then on the Upper West Side for 6 years, vacationed to NYC and traveled here on business more than 15 times in the last 2 years, and it's our home away from home. We know the place pretty well and have stayed at plenty of hotels in all parts of the City. We are objective, rational people, own our own business and work our backsides off for a living. The economy may be down, but there are no excuses for what this pathetic property lays out for its guests. Here are the A-Zs of our less than 24 hour stay at the worst hotel we've ever been to on any continent by an extreme long shot:
Upon arrival, no sign. Didn't know where it was, which building, etc. Couldn't find the address as it was dark and there were also no lights in front. It was yellow--for those of you who decide to mistakenly brave going there after reading this--and it looked like a 4-story tenament. Also, upon arrival, you are to call--from your cell phone--the "manager" for him to let you in. After calling (from inside the car that picked us up at JFK), about 10 minutes later a guy strolls down the street like he's got nothing better to do than smoke a cigarette. We waved, he waved, then he commences telling us how to let ourselves into the front door. Forget the pleasantries, that would've been above and beyond. The guy looked disheveled and ill-dressed, had no "managerial presence" and we wouldn't have known he was even the manager had he not held up his cell phone and waved. In addition, he did not speak English very well.
We get into the archaic front door to the "lobby." The "lobby" is just a long, steep staircase that leads right up into the building. It's clear this is a converted 4 story, 4-on-a-floor apartment building that's now being called a "hotel." We understand that this is a "no frills" property, but there is absolutely no staff, no concierge, no maid service, no nothing. No elevator either--we carried our bags up 3 flights to our room and the manager didn't help until I asked him to.
As soon as we walked into the room, my wife knew that this place was going to be horrible--she even let out a little squeak! Not a good sign...The walls had hand prints on them, the carpet in the hallway was thread-bare, the railings were wobbly, the floors uneven, etc. And all the "manager" wanted to do was get us to sign his little check-in form so he could officially check us in and he could retire to his lair. I told him no, and that he'd have to wait until we inspected the room. Twenty minutes later I had plenty to tell him, mainly the following:
MOLD in the bathroom--not just a little, but all around the doorjam, around the mirror, outer base of the bathtub and on the floor.
Floor tiles in the bathroom were missing--about 30-40 of them. They were those little 2" x 2" ones and they're about 1/4" thick, so everywhere they were missing was an opportunity for a toe-stubbing adventure.
Broken window over the tub "fixed" with clear packing tape. A tall, narrow window with a one foot diameter asterisk-shaped crack loomed over the bathtub. All that kept the glass from falling were 4 or 5 pieces of packing tape that were clinging on for dear life.
No shades on the lamps, coffee maker didn't work, TV didn't work (barely got one channel that was only audible through the snow), phone didn't work--it came apart in my hands. Air conditioner? Yes. However, it was mounted up high and sounded like Krakatoa erupting when we turned it on, and probably hadn't been serviced since it was installed 20+ years ago. It cooled the room slightly. The furniture was filthy and we didn't want to sit on it. The bed was scary--we literally could squeeze the mattress flat in our hands, and it sat on a flat coil of springs. No extra anything. Not even toilet paper. When asked about maid service the "manager" said he didn't know about it and that we should speak to the management company in the morning when they opened.
He also had no answer as to why there wasn't any soap, shampoo, etc. So we ended up going to CVS to get a bunch of items later.
The main problems here were twofold: we were DESPERATE to get a hotel as it was graduation weekend for NYU and Columbia and we needed to go to the City for business last minute, so the pickings were slim. Also, we didn't really want to spend over $850/night for the last minute, 3-night stay. We spent the next couple hours of the evening (checked in around 8pm) calling everywhere we could to find a different place for the following 2 nights.
It was truly a terrible experience, and to feel like there's no one to call, no one to hear you and no one to help when all you want is an answer, made the experience far worse than it actually could have been.
The company that runs this property has no business being in the hospitality market. Their policies are terrible, their staff is unhelpful and discourteous, their properties are disgusting. Whatever you do, do not stay here.
If you'd like a few other suggestions, we'd be happy to name them--for all budgets.
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- Also Known As:
- Signature Mini Suites Of Minetta Hotel New York City
- Mini Suites Minetta