This is my 5th stay here and it just keeps getting better. The location couldn't be better - so central yet so quiet and peaceful, and only steps away from the subway on East 28th Street. The staff are truly an asset to the hotel - so friendly, helpful, professional and efficient - I honestly feel part of the family as everyone remembers I've visited before. I love the continental breakfast which is great value and the setting of the restaurant with a street side cafe-terrace where I can watch the world go by is unique in such a busy city (and they have Jazz evenings on weekends). The rooms have all the amenities you'd need for a holiday or business trip - the free wifi is a bonus! I accidentally clicked 'excellent' for swimming pool - there is no pool - but who needs one in such a vibrant city!