We arrived on an early flight and were very happy when we checked in and were told our room was available straight away. The room was well appointed, modern and clean. I had requested a quiet room when I made the booking months earlier but we were given a room on the 4th floor directly opposite the elevators. I requested to move but was told nothing else was available. The room's air con was also ridiculously loud and the doors let in a lot of noise. Luckily the front desk had ear plugs which helped a little but we never had a good night's sleep.
Staff were friendly but not overly helpful. It was our first time to NYC (and to the USA) and when we asked for a map of the city they did not even point out where the hotel was or what was close by.
Do not bother using the dry cleaning service! We dropped off 2 shirts for dry cleaning at 9:00 am and requested the 5hr express service as we had a once-in-a-lifetime dinner booking at one of the city's best restaurants that evening. When we returned to the hotel at 5:30 pm the shirts had still not been returned and when we questioned the front desk staff we were told they would not be returned until after 7:00 pm (no good to us as our booking was for 6:45 pm and could not be moved). I explained that we had requested express service but she refused to listen or believe me and I was met with a condescending "Did you actually read the form, Ma'am?". Yes, I did! Long story short, the shirts were not returned in time and my husband had no choice but to wear a t-shirt to the exclusive restaurant. Thank god we decided not to put his whole suit in for cleaning. We eventually received an apology and a discount after the shirts were returned later that night but it still ruined the whole experience for us.
- Official Description (provided by the hotel):
- Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Tryp Times Square South Hotel New York City