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“Great location but overall disapointed for our Honeymoon stay” 3 of 5 stars
Review of TRYP by Wyndham Times Square South

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TRYP by Wyndham Times Square South
4.5 of 5 Hotel   |   345 West 35th Street, New York City, NY 10001 (Midtown)   |  
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Ranked #112 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersPlatinum level
Perth, Australia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
“Great location but overall disapointed for our Honeymoon stay”
3 of 5 stars Reviewed October 4, 2013

We arrived on an early flight and were very happy when we checked in and were told our room was available straight away. The room was well appointed, modern and clean. I had requested a quiet room when I made the booking months earlier but we were given a room on the 4th floor directly opposite the elevators. I requested to move but was told nothing else was available. The room's air con was also ridiculously loud and the doors let in a lot of noise. Luckily the front desk had ear plugs which helped a little but we never had a good night's sleep.

Staff were friendly but not overly helpful. It was our first time to NYC (and to the USA) and when we asked for a map of the city they did not even point out where the hotel was or what was close by.

Do not bother using the dry cleaning service! We dropped off 2 shirts for dry cleaning at 9:00 am and requested the 5hr express service as we had a once-in-a-lifetime dinner booking at one of the city's best restaurants that evening. When we returned to the hotel at 5:30 pm the shirts had still not been returned and when we questioned the front desk staff we were told they would not be returned until after 7:00 pm (no good to us as our booking was for 6:45 pm and could not be moved). I explained that we had requested express service but she refused to listen or believe me and I was met with a condescending "Did you actually read the form, Ma'am?". Yes, I did! Long story short, the shirts were not returned in time and my husband had no choice but to wear a t-shirt to the exclusive restaurant. Thank god we decided not to put his whole suit in for cleaning. We eventually received an apology and a discount after the shirts were returned later that night but it still ruined the whole experience for us.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 6, 2013
On behalf of the Tryp Hotel, I sincerely apologize for service you witnessed and experience during your stay with us. I can assure that we train our management staff to all cases with our guests with great care and compassion. I have taken the time personally to sit and coach our staff member in understanding the Wyndham ways of pleasing our valued guests. I hope this incident does not tarnish our reputation and that you give us the opportunity to better serve you in the future. Please feel free to contact me at 212-600-2440, or Kimiller@wyndham.com. In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at the Wyndham Times Square South.

Sincerely,

Kiana Miller – Assistant Guest Services Manager
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2,241 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
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English first
Buenos Aires, Argentina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 3, 2013

An amazing and beautiful hotel. The room was incredible, so spacious, comfortable. And the staff were all very kind.
The location is excellent, just a few steps from the subway, a few blocks from time square, madison square garden.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
We really appreciate your very nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel and New York City had to offer! Thank you so much for staying with us, and we look forward to taking care of you during your next stay!
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Columbia City, Indiana
1 review
5 of 5 stars Reviewed October 2, 2013

Wonderful stay at the New York City TRYP. We were given a famiy suite on the 15th
floor which included a balcony and TWO bathrooms. What a wonderful surprise for
four women traveling and visiting NYC before leaving on a cruise. We were able to
walk to many locations and the area felt safe, especially with the police station next
door. Noise was never and issue. Would use TRYP again if in NYC.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
Thank you for choosing the TRYP Times Square South. We are delighted you enjoyed your stay. We really appreciate your very nice review and comments about our hotel. Take care, and we hope to see you again soon!
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Rehoboth Beach, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

Fabulous value in a safe neighborhood. Clean, hip hotel and very attentive staff, especially front desk. Danny (I believe that is his name) made us feel very welcome even though we arrived prior to check-in. We were surprised to receive an upgrade to a wonderful corner suite with two bathrooms! We will be back!
Rehoboth Beach,DE

Room Tip: Starbucks very close by, Concierge directed us to a great Diner - Stardust I think.
See more room tips
Green Features: Love that there is no carpet on the hotel room floors - def feels cleaner.
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
Thank you so very much for your outstanding review and awesome recommendation! We loved having you as our guest, and all of us had a great time making sure your experience the very best. Your comments really make all of us here at the TRYP Times Square South glow with pride! Take care, and we hope to see you again soon!
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Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Myself and my husband had the most wonderful time at TRYP. The room was excellent - large for NY. The decor, cleanliness and service was outstanding. The location was perfect - everything at close hand. Felt very safe in the area at night - probably thanks to the police station next door. We will not consider anywhere else for our next visit. All staff we spoke to for advice or assistance were very helpful and polite.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
Thank you so very much for your outstanding review and awesome recommendation! It was our pleasure accommodating you with a taxi to the airport. We loved having you as our guest, and all of us had a great time making sure your experience the very best. Your comments really make all of us here at the TRYP Times Square South glow with pride! Take care, and we hope to see you again soon!
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Portland, Oregon
1 review
5 of 5 stars Reviewed September 30, 2013

This was a special trip for my son and I and I looked at lots of places before choosing this one. I'm sooo glad I choose The Tryp! There was nothing that I didn't like about the place. The manager Ben was great and was accommodating even before we arrived. The place is modern and spotless and is in a great location near Penn Station and Times Square and safely located right next to a police station though you never notice it's presence. The rooms are spacious and the bathrooms have fluffy towels and the showers have great rain shower heads. The bar is nice and I only had appetizers and a drink but both were delicious. My son enjoyed the small but ample gym. The staff was friendly and helpful. They allowed us to check in early and leave our belongings after check-out time. Can't imagine staying anywhere else.

Green Features: Very environmentally friendly. Don't stay in the shower too long under the wonderful shower head or you will wind up in the dark! Just open the door and wave your arms around though- an easy fix-lol
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
Very nice! Thank you so much for your really excellent comments and great review of our hotel! It makes us really proud that you were able to have such wonderful stay, and that our staff provided you with rock star service. We hope to see you again soon at the TRYP Times Square South Hotel!
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 30, 2013

We really enjoyed our stay at the Tryp; the staff is extremely friendly and professional; the location is great; rooms are spacious, very well equipped, and very nicely decorated. We will be back for sure!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, October 4, 2013
Thank you for your kind review! We are delighted that you had a good stay at our property. Our Team Members are one of our biggest assets; they are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we can share positive comments such as yours with the team. Thank you again for staying with us, and we very much look forward to welcoming you back to TRYP Times Square South
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Additional Information about TRYP by Wyndham Times Square South

Address: 345 West 35th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Green Hotel in New York City
#47 Family Hotel in New York City
#83 Luxury Hotel in New York City
#112 Business Hotel in New York City
#135 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — TRYP by Wyndham Times Square South 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more   less 
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Also Known As:
Tryp Times Square South Hotel New York City

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