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“I cannot fault this brilliant hotel” 5 of 5 stars
Review of TRYP by Wyndham Times Square South

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TRYP by Wyndham Times Square South
4.5 of 5 Hotel   |   345 West 35th Street, New York City, NY 10001   |  
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Ranked #82 of 459 Hotels in New York City
GreenLeadersPlatinum level
Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“I cannot fault this brilliant hotel”
5 of 5 stars Reviewed September 13, 2013

We returned today from a 5 night stay at Tryp and I do not have a negative thing to say about this hotel.
We were welcomed by a very friendly gentleman who was very helpful and they had even upgraded our room as it was my husband's birthday.
Our room was HUGE and immaculate. The beds were very comfortable, A/C brilliant as it has been super hot this last week and the bathroom was large, clean with a huge shower complete with shampoo, conditioner, shower gel and other toiletries. It also had a great hairdryer.
The room was cleaned perfectly each day and all the staff were extremely helpful. My husband even received a bottle of wine and fruit platter as a birthday gift with a card too.
Upon leaving they stored our bags for us and ordered us a nice car to take us back to the airport. Well worth it.
My parents have now booked to stay there next month based on our feedback. Go stay here and you won't be disappointed.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 14, 2013
Very nice! Thank you so much for your really excellent comments and great review of our hotel! It makes us really proud that you were able to have such wonderful stay, and that our staff provided you with rock star service. We hope to see you again soon at the TRYP Times Square South Hotel!
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2,105 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
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Ulm, Germany
Top Contributor
88 reviews 88 reviews
63 hotel reviews
Reviews in 55 cities Reviews in 55 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 13, 2013 via mobile

I know now some hotels in NYC! But this is the best so far I stayed with. The hotel is quite new. The lobby is beautifully and modern decorated with wood. The room was just awsome. Nice interiour, spacious and clean. The beds are really comfortable. The location of the hotel is not quite at Times Square, but maybe 10 min by foot away. We didn't try out the Restaurant. Service was ok. The gym is nice as well with new and decent equipment, just a bit small. We really enjoyed our stay here and can only recommend the hotel.

Stayed September 2013, traveled as a couple
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Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 14, 2013
Thank you so very much for your outstanding review and awesome recommendation! That is very high praise indeed! It also sounds like you great time. Thank you for staying with us, and from all of us here at the TRYP Times Square South Hotel, we look forward to seeing you again soon!
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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

I spent a week at TRYP Wyndam and it wasnt nearly long enough. the first part of my stay was for a bachelorette party for 3 nights - The staff were incrediblly welcoming, and the fact that they could split the room bill easily between all the girls at the end (when you couldnt even get a waitress to seperate the bills at the restaurants around town) was a bonus in itself.

After the girls left I had booked in one night with my room mate who was visiting from Australia, they found me an early check in to change rooms so I could recover from the weekend before organizing me a private taxi to pick him up... wasnt sure if we would want to stay or if I would have liked the hotel, so we only had the one night booked.. - the hotel gave us an extended check out time at last minute for us to work out what and where to go next...but the NEXT bonus was the TRYP price matching their best offer (even less than I remember booking for in the first place) Our last minute decisions never played issue with them, and they continued to add on nights at the lowest rate when we kept deciding we didnt want to leave.

The staff were more than helpful in every area, from chats at the bar regarding tips for their personal favoritet things in new york, to help understanding the subway, to even posing for photos with the bride to be at 3am. Everyone was more than happy to have a chat and a laugh, but very professional at the same time. The roof top view was a bonus, with plenty of couches and tables, great photo ops with the huge bright red New Yorker sign, the street view of the cop shop next door and the river. Just bring your own booze, snacks...a perfect night in after a few big NYC parites, still feeling amongst the scene, but totally private - or just a great place to start your night.

RE The noise people seem to complain about..ITS NEW YORK! turn on your air con...its loud enough to drown out the street noise, if thats the problem. My first room was on west 35th side, second room faced the apartments out the back end...both no problems.

Only good things to say about my experience there. Thank you all for making my new york trip the so easy, and yes, we did own the city.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 14, 2013
Wow! Thank you so much for your glowing review! All of us here at TRYP Times Square South Hotel have a passion for delivering amazing service, so your comments really make our day! It sounds like you had a perfect hotel experience, and we look forward to welcoming you back for many more stays in the future. Thanks again, and take care!
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Berwyn, Illinois
1 review
5 of 5 stars Reviewed September 9, 2013

Simply amazing experience. We were met at the door before checking in and we were treated with respect and service beyod expectation ith bag-checks and information. We went sight-seeying and when we came back, we were welcomed again with a high level professionalism. We found the hotel to be luxurious, clean and very modern.

Room Tip: We stayed in a premium suite, its a very comfortable option.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 12, 2013
Thank you so very much for your outstanding review and awesome recommendation! That is very high praise indeed! It also sounds like you great time. Thank you for staying with us, and from all of us here at the TRYP Times Square South Hotel, we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 8, 2013

I must say I was very excited to stay at the TRYP. However, as soon as I started up 35th St. from 8th I started to get disappointed (not a great area) and it was all down hill from there. Upon arrival the man at the front desk was very cold and not really friendly. I called a couple of weeks before requesting a refrigerator and he said it would be sent up (never arrived). The room sized was very small and cramped. (4th floor) The bathroom did not have any counter space to put my things on so I basically kept everything in my bags the entire week. (see photos) Small, cramped room, no counter in the bathroom and no frig. Okay, so I could live with all that but then......It turns out you can work until 3:30am in NYC and they did. Major construction going on across the street and we heard trash dumping, hammering, etc. Called down to the front desk about midnight and was told it would end soon (3.5 hours later, it did)........ The hotel is next to an NYPD sub station. I thought that would be nice for safety. Did you know that when a police car leaves they check to see if the siren is working. No matter what time it is. The walls are paper thin and we had a lady next to us who coughed and coughed and coughed all night. I almost got up to ask her if we could get her some cough medicine. VERY DISAPPOINTED and would not recommend this hotel or stay there again.

Room Tip: Ask for a room on the top floor so maybe you won't be kept awake by the street noise.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 8, 2013
It is disappointing to hear that our hotel did not live up to your expectations. All of us here at TRYP Times Square South Hotel take your comments very seriously, and we are eager to correct any failures on our part. However, I would like to offer my sincerest apologies for the inconveniences that you experienced during your stay.

We also understand that our hotel is very unique in regards to the design and the size of our rooms and that the structure of the rooms may not be for everyone. However, from the rave reviews we have received so far from other travelers, we are confident that we are providing a unique and fresh experience for our guests.

I would love an opportunity to discuss your stay and experiences with you directly, and am confident that I can restore your faith in us. I can be contacted at 212-600-2440, or kimiller@wyndham.com. I look forward hearing back from you!

Sincerely,

Kiana Miller – Assistant Guest Services Manager
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Haifa, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

We are 6 members family, stayed for 3 nights, the hotel was very clean, facilities and maintenance in the room are very good, modern design, beads are comfortable, we arrived early in the morning and received the room

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, September 8, 2013
Thank you for choosing the TRYP Times Square South. We are delighted you enjoyed your stay and happy you were able to receive an early check-in. We appreciate your kind comments, and we really look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP by Wyndham Times Square South

Address: 345 West 35th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Green Hotel in New York City
#38 Family Hotel in New York City
#44 Best Value Hotel in New York City
#59 Luxury Hotel in New York City
#97 Business Hotel in New York City
#113 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — TRYP by Wyndham Times Square South 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more   less 
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Also Known As:
Tryp Times Square South Hotel New York City

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