Traveled to New York for a long ladies weekend out. Based on the reviews and the hotel amenities this hotel was chosen and a great pick it was. Compared to other hotels we compared to it was a great value as well. Prior to our trip we called the hotel to get information on transportation from the airport and were provided an excellent contact (Sandra) who was at the airport when we arrived and who we felt very comfortable with on the ride into the city. Her vehicle was clean,neat and she was very helpful and friendly. She also checked during our stay to make sure we had scheduled transportation back to the airport. Once arriving at the hotel we were met by Channel who had arranged the transportation after our call and who was very accommodating throughout our entire 4 night stay. All of the desk staff was helpful and friendly but we saw Channel as a gem. We had an issue with our in room safe which they could not immediately resolve but it was resolved within the same day and they locked our valuables at the desk until this was resolved. Our premium room had two large comfortable beds, a sofabed and 2 bath rooms which is perfect for a ladies getaway or a family. The rooms were clean and well cared for.I will agree with a previous reviewer that we dd have to wait longer than we should have for luggage to be brought up (it came right up after a phone call to the desk). Would recommend this hotel to anyone wholeheartedly. We did not use the bar or any food service so we cannot comment on that however, we did receive coupons to use on appetizers if we ordered drinks. .