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“Good hotel with poor management skills” 3 of 5 stars
Review of TRYP by Wyndham Times Square South

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TRYP by Wyndham Times Square South
4.5 of 5 Hotel   |   345 West 35th Street, New York City, NY 10001   |  
Hotel amenities
Ranked #78 of 458 Hotels in New York City
GreenLeadersPlatinum level
1 review
“Good hotel with poor management skills”
3 of 5 stars Reviewed February 9, 2013 via mobile

I stayed at tryp hotel recently with my family. The room was great. It's nice to see a hotel that can accommodate a large family like mine and not break the bank. The front desk and bellmen we very friendly even the housekeeping staff were very nice. However I was very disappointed one day when my family and I exited the room to head out when we noticed a young lady with glasses practically insulting one of the housekeepers in the most inappropriate, unprofessional tone. She must have been a manager for the housekeeper to feel like she can't defend herself and be practically in tears out of the embarrassment. I really liked this hotel and would love to stay there again but, if that how they treat their employees I would have to consider staying elsewhere. Not a good look for such a great hotel.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
I would like to express our heartily thanks for your comments. We are glad to know that you have spent a fantastic time with us and that we have exceeded your expectations. We do apologize that you had to witness such an action towards one of our employee's. I can assure you that our management team in no way supports behavior such as what you explained. We’re delighted that you chose the TRYP Times Square South, and we look forward to the opportunity and the pleasure of serving you once again in the near future.
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2,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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  • English first
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English first
San Diego, California
1 review
5 of 5 stars Reviewed February 8, 2013

The room was very spacious and location was in the middle of everything ( food, subways). The staff was very courteous, friendly and helpful. I traveled with my family ( 2 adults and 2 children) and the staff was helped accommodate for both my children. the subway was 1 block away on the same block. The location of the hotel was perfect walking distance to see Times Square. Highly recommend this hotel when traveling with your family.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
Thank you for taking the time to share your feedback of the TRYP Times Square South. I am glad to hear that we could meet your needs with our facilities and location. Indeed our location is perfect for guests wishing to venture out and enjoy the city via Mass Transit. We're glad we could serve you and your children. Thank you again for choosing our property, we look forward to accommodating you in the near future.
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Raleigh, North Carolina, United States
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

From the moment you walk in you feel like you've been transported to a European chalet. The decor is eclectic and the staff is superb. Friendly and helpful, they made every effort to make our stay comfortable.

Conveniently located, this hotel is a short walk from Penn Station and major subway lines. The rooms are spacious, quiet and super clean. I was impressed by the shampoo, conditioner and body wash dispenser in every shower.

The only down side is that the reception, bar and dining area are all very small and in one room. Other than this, The Tryp hotel is truly a value beyond compare.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
We are very happy that you had such a great experience here at the TRYP Times Square South! It makes us proud to know that you enjoyed our "eclectic oasis". We hope to see you soon!
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koolchic_1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2013

This is the very best hotel I have ever stayed at in NYC. I travel here quite frequently for work and always choose a different place to stay. After staying at the Tryp, I will never stay anywhere else in NYC. The lobby is cool, hip and relaxed. The staff is beyond friendly and helpful! The rooms are simply amazing! The pictures are true to form...all of the floors in the rooms are hardwood, the bathrooms are sleek and modern. The bed was more comfortable than even my bed at home. Flat screen tv's, soft linens, plush towels, keurig coffee makers in the room, a great workout room, fast free wifi, extremely spacious accommodations and a delicious Spanish tapas restaurant in the lobby...what more could you ask for? The room, furniture, fixtures, common areas, etc. were all spotless, like new and modern! Not to mention that this was less expensive than the Hilton properties in the area that all seem to be run down and dirty.
If you pass up a trip to the Tryp you're missing out!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
Wow! Thank you so much for your glowing review! All of us here at TRYP Times Square South Hotel have a passion for delivering amazing service, so your comments really make our day! It sounds like you had a perfect hotel experience, and we look forward to welcoming you back for many more stays in the future. Thanks again, and take care!
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Montreal, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2013

The very rare hotel in the heart of NY that can accomodate a family of 5 (2 adults and 3 kids from 13 to 2 years old). The staff is really nice and warm. The decor is simple, elegant, practical and comfortable.
The hotel is very well located, it is within walking distance of known attractions.
We will surely come back to the same hotel on our next trip to NY.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
Thank you for taking the time to share your feedback with us. I am very happy to hear that you enjoyed your stay with us. With today's economy, we understand how important it is to offer competitive prices, and we strive to make sure that our service value far exceeds that. We certainly look forward to welcoming you back to the TRYP Times Square South in the very near future.
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2013

This is the second time I've stayed here and my room was spacious and clean. I did have an issue in the bathroom that was quickly resolved after speaking with the front desk. The location is good for me since I travel for business and can walk to Javitts convention center. But for the tourist it may not be ideal- a location more midtown maybe better. For the price, I find it good for my needs. I do wish they had more choices on their food menu, but being close to 9th avenue there a lot of restaurants near by.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
Thank you for taking the time to share your feedback of the TRYP Times Square South. I am very happy to hear that you enjoyed your stay with us and, that we could be a convenience for your needs while here in the city. We hope to "consistently" serve you well during your stays with us. See you soon!
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usa
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 5, 2013

Walking from 8th ave to the hotel on 35th ave, seems scary but you are heading towards a police station that is just across the street from the hotel.........the doors to the rooms are heavy steel doors and they make a lot of noise when they close. This maybe a problem for light sleepers because you can hear almost any door close on the floor when your neighbors go in or out of their room......The staff at this hotel is excellent, Ben and Christina at the desk were especially helpful during our stay.

Room Tip: We stayed in 2 different rooms because our first had noisy neighbors, both rooms were very spacious...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben E, Manager at TRYP by Wyndham Times Square South, responded to this review, February 19, 2013
We really appreciate your nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel had to offer! We really appreciate the feedback in regards to the room doors being loud when shutting; I'll be sure to share your feedback with my higher ups. And I'll be sure to share your comments with Christina! Thank you so much for staying with us, and we look forward to taking care of you during your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP by Wyndham Times Square South

Address: 345 West 35th Street, New York City, NY 10001
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in New York City
#37 Family Hotel in New York City
#45 Best Value Hotel in New York City
#58 Luxury Hotel in New York City
#95 Business Hotel in New York City
#114 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — TRYP by Wyndham Times Square South 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Tucked into the heart of Manhattan at 345 West 35th Street, between 8th and 9th Avenues, TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel. ... more   less 
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Also Known As:
Tryp Times Square South Hotel New York City

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