If I could give less than 1 star I would. We have just appeared at the city Club Hotel in NY after travelling for more than12 hours to find that the room we had booked for 4 people does not sleep 4 and we will have to pay $200 to upgrade on top of what we have already paid. We are tired, upset and the customer service at the hotel is non existant. Apparantly this is our fault because we booked through Expedia and not through the hotel we are also at fault because we did not contact the hotel to double check the sleeping arrangements with them. We are trying to change hotels but it is proving to be difficult. This was to be a trip of a lifetime to celebrate my daughters 21st birthday that was rearranged from the Summer due to my husband taking ill. This is just an awful start to what was meant to be a special family holiday. Totally spoiled due to City Club Hotel especially the officious girl on recepton. My family is now sitting in reception with our luggage trying to get another hotel and the City Club Hotel could not care less.
- Official Description (provided by the hotel):
- Shaping the future of Hospitality in the spirit of the past, the City Club Hotel combines the scale and tradition of a private club with the first rate services and amenities of a modern luxury hotel. Located near the Theater District on vibrant West 44th Street between Fifth Avenue and Avenue of the Americas, it offers the neighborhood and city nothing less than an urban cultural oasis for the refined traveler.db bistro moderne,from award-winning chef Daniel Boulud, is situated in the hotel lobby. The eatery serves its sought after French-American fare for breakfast, lunch and dinner, whilst also providing room service to hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- City Hotel New York