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“Amazing cocktails/ top service” 5 of 5 stars
Review of The Ritz-Carlton New York, Central Park

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The Ritz-Carlton New York, Central Park
5.0 of 5 Hotel   |   50 Central Park South, New York City, NY 10019 (Manhattan)   |  
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Ranked #35 of 452 hotels in New York City
Perth, Australia
Top Contributor
140 reviews 140 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
“Amazing cocktails/ top service”
5 of 5 stars Reviewed June 7, 2014

We visited the cocktail bar yesterday and had some truly fabulous cocktails. The service by Eric was excellent, and he has a really pleasant manner. He made some good restaurant recommendations. When Eric went off duty, there was another bar person ( older man) Morgan(?) who was entertaining and clearly very well travelled.

I would highly recommend a trip to the cocktail bar at the Ritz.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

This property opened early last decade and it is still going strong.

It once had the best hotel restaurant in the city run by Gabriel Kruthier, but he left around 2005 for Modern. Since then it's changed hands a number of times.

Nearly everything else at the Ritz has stayed the same and Im glad it has. The lobby still has amazing artwork, the bar is still manned by Norman, the Club Level still delivers great service, and the rooms are still plush. I truly hope they do not think about giving anything about this property a large make-over. Just keep putting polish on the gem.

Sure, I miss some things like Fekkai amenities and caviar in the Club (actually the latter is a big issue)...but on my varied stays at NYC 5-stars, the Ritz is still my favorite. Highly recommended; even in the entry level rooms...which have no view, but communicate a quietness that is rare in NYC.

Room Tip: The premiums for views are logical, because there can be large differences among the choices...but t...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 4, 2014

We visited New York at the beginning of April this year and the Ritz Carlton made our visit! The location is superb, the staff are welcoming and extremely helpful - especially Al at the door and Maria the concierge, the beds are super comfy and the decor is very grand. As a young couple we wanted to be in a good location where we could experience the whole atmosphere of the City that never sleeps, the Ritz Carlton is situated in a perfect place right by the park with breathtaking views, not too far of a walk from all the shopping locations and a short cab ride from most of the main 'attractions' as a tourist. There is an amazing restaurant which has opened next door called 'villagio' I would defiantly recommend a visit there and so would the doormen!!... Nothing seemed like too much of an effort for any of the staff they was all very attentive. The only one thing I would say is on our last day we had a late night flight, so we was asked to leave our room for 11am and had to wait around until 6pm to be picked up, they was happy to look after our suitcases but other than that there was no late checkout option etc.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 1, 2014

This is a world-class hotel. From the golden elevator doors to the large rooms (of course relative to other New York City hotels) to the beautiful lobby with immaculately-shined marble floors, everything oozes luxury and class. The location is ideal, right across from Central Park and pretty close to most things - easy enough to access Subway right around corner, centrally located if you're taking a cab. The room was large, with an almost-wasteful entryway, a wonderful bed, a chair (but no footrest), and a gorgeously large and opulent bathroom. In terms of physical facilities, the hotel and rooms are beyond reproach.

Unfortunately, along with that comes quite a bit of stuffiness and pretension. If you’re a younger traveler, or don’t enjoy dressing in couture, you might get strange/unfriendly looks from other guests and even some staff. Both happened to me more than once during a one-night stay. Further, service seems to be relative to expected wealth; my requests of the concierge were sometimes honored, and sometimes more or less blown off (I asked where I could find bath bubbles for the bathtub and was directed to the salts already in the room, which, I know, is totally minor, but nevertheless not service going "above and beyond" in any way).

The exception was the bartender, who was very friendly, but the wait staff in the lounge area were not very knowledgeable about their drinks, and, again, seemed to attend to certain clients more than others. Wi-fi was not free, which is shameful in 2014, but did work as advertised. There was somebody (security? butler?) walking around my floor occasionally who never introduced himself and made me feel less rather than more comfortable, but that could have been due to a specific guest I imagine.

If money is no object, go for it. You certainly won't be disappointed in anything about this hotel. But if you're somebody of average means looking for a special occasion, as I was, you might find yourself better served somewhere more welcoming.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 31, 2014

This place is one of the most places I would love to stay .. The size of the rooms are pretty ok .. But the bed is super comfort ..! We called it marshmallow bed .. When you try the bet you will hate to get up from it ..
Location is the best in Manhattan .. I stayed for one month .. And can't wait to visit this bed again..

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentonville, Arkansas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 29, 2014

We've stay at many, many Ritz's over the years and this is by far and away my favorite. The service is always consistent, the staff courteous and helpful and the rooms, well-appointed.

I highly recommend staying club level. The views are wonderful and the food is great!

Room Tip: Splurge and stay club level!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
81 reviews 81 reviews
69 hotel reviews
Reviews in 59 cities Reviews in 59 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed May 29, 2014

The hotel is very attractively located at Central Park, close to 5,6 and 7th Avenue as well as Columbus Circle and Columbus Avenue and of course opposite a Central Park entrance. The entrance of the hotel and the reception area make a somewhat outdated impression, in the evening the entrance is dark and not very inviting. However do not let yourselves be misled by this. We stayed for 4 nights at the 19th floor in a Deluxe room. Everything is what you can expect from the Ritz: comfy bed, nice quiet room with enough space and dimmable lights, bathroom is very comfortable indeed. The service is impeccable, just a wonderful stay. Let's not forget the very helpful doorman. They can blacken the room for guests that, like me, is sensitive to light. Tea, water all taken care of, if you like they bring a coffee machine with all amenities. Everything that makes a stay very pleasant indeed.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Central Park

Address: 50 Central Park South, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in New York City
#25 Romantic Hotel in New York City
#26 Luxury Hotel in New York City
#48 Business Hotel in New York City
#87 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Central Park 5*
Official Description (provided by the hotel):
Striking hotel with cosmopolitan elegance overlooking Central Park - Easy walking distance to famous Fifth Avenue shops. ... more   less 
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Also Known As:
Ritz Carlton New York City
Ritz New York City
New York City Ritz Carlton
Ritz Carlton Central Park
Ritz Carlton Manhattan

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