My room on the 22nd floor overlooking the park was breathtaking as the 12 inches of snow began to fall. The bellman were so helpful in getting me to my meeting but the sidewalks were frozen. When I returned the just grabbed my frozen self and carried me in! Yes! I love them! The club lounge was amazing as it should be and enjoyable to watch out the windows. I had an amazing massage. Customer Service was at the top of the scale! I love Ritz Carlton and this is only a few reasons why!