Although we've travelled for years, and relied a Trip Advisor a great deal, we've only just decided to start posting reviews. Many will follow from this trip. In reading this review, please be aware that our low post count is not an indicator of our experience. We're backpackers. flash packers, and five star aficionados, depending on the trip and requirements.
The Library was interesting. This is not a five star hotel. It is, quite obviously, boutique. Boutique does not, however, mean 'great'. The Library does not deserve it's ranking.
Our check in experience was pleasant. Billy was on the desk and was incredibly helpful. Jaime, the bellman, carried our well worn travel backpacks to our room with a smile worthy of gratuity we never feel compelled to give unless it is actually deserved, despite the "culture."
The room was clean, and well ordered. The mini bar, on the other hand, was ridiculous. This pressure censored wonder noted that it would charge for any weight change, which meant that it was apparently impossible to chill the complimentary water provided by the hotel, or anything else. It also incorrectly charged us for a Snickers bar that we didn't even know was there. Should you stay here, be sure to check the charges before you pay for anything, as mischarges must be common. This is not really acceptable for a high end hotel.
On the first morning of our visit, serious thunderstorms hit the city. Not wanting to deviate from our planned itinerary, as we had a short time in New York on this trip, we decided to head out. We requested an umbrella, at which time we were informed that they were 'all gone'. This, for us anyway, was unacceptable for a hotel of this calibre. It was suggested that we purchase one at Grand Central.
Executive/Club benefits are standard in NYC's boutique hotels. Nearly all of them have wine and cheese available in the early evenings. Here, however, the experience was uncomfortable. Although we quickly realized that it was acceptable to pour your own drinks, many guests clearly did not. We witnessed many people trying to work this out, as the staff were very attentive for the first drink, but did not follow up at all. For those used to club/executive level amenities at other establishments, this was a very different experience, and, unfortunately, not in a positive way. It has also been noted that the books in the 'reading room' are…average. The experience would certain only be improved with a proper collection of hard backed literature.
On check out, we were 'greeted' by a woman whose name we simply can't remember because her attitude made us want to bolt. She was curt, rude, and couldn't remember we'd spoken to her the day before, or that we'd booked an airport transfer. Perhaps the backpacks threw her…but it was certainly not a pleasant experience at check out.
Overall, this hotel has decent rooms, is a great location, with some staff who at least work for the expected gratuity. It is not, however, five star. It is also not worth the room rate. As expats living in Tokyo, we think we know a fair bit about expensive cities, hotels, and rooms, so this is not a critique on those fronts. It is, however, a critique of the manner in which this hotel conducts some of its business and in the way some staff treat its guests. I doubt we'll be back to NYC in the very near future (and we're aware things change rapidly in the industry), but we'd be unlikely to stay here again.
- Official Description (provided by the hotel):
- The Library Hotel boasts over 6000 hand-selected books organized by the Dewey Decimal System. With a very central midtown Manhattan location, the hotel is within walking distance of The New York Public Library, Grand Central Terminal, The Empire State Building and Times Square, to name just a few. Take advantage of The Library Hotel Collection’s signature Continental Breakfast Buffet and evening wine and cheese reception in our Reading Room. Cappuccino, water, fruit, cookies and pastries are available in this space for our guests 24 hours a day. Also included with your reservation is complimentary WiFi and passes to the nearby New York Sports Club. Visit our indoor and outdoor rooftop, Bookmark’s Lounge, for literary themed cocktails and small plates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Agoda and Jetsetter so you can book your Library Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Library Hotel New York City
- The Library Hotel