We stayed at the BP for 7 nights. Business for my husband, pleasure for myself.
This hotel is perfect for 20-40 somethings looking for a fashionable, upbeat, hip experience with the price tag to match. Rooms vary widely, you may want to ask to see a couple and choose.
Cellar Bar is fun people watching and good music. It is packed on the weekends, with a line outside. If you are coming back to the hotel during the chaos, the Hotel Doormen move people aside to get you in if you are staying at the hotel. Makes you feel "taken care of". Koi has delicious food and friendly staff (although don't go too late or they seem to forget about you). If you need to go somewhere on Thurs-Sat, may want to have them arrange a car, cabs are HARD to come by, even though the Doormen are great about trying.
Upon arrival we were greeted by a friendly staff and prompt service (even though we came in late). We were in the "superior category" (their base model). Our room was on the 15th floor (1501). It was a corner room with large (for NYC) open floor space, modern decor, comfy bed, cool furnishings, tasty treats in the mini, and huge windows. Only problem, we requested a non-smoking room, and smoke was coming in from all directions. Yuck.
After a move to a smaller, noisy room for one night(still in the same "category", we complained and they said it was all they had for that night) they moved us to 1801, same larger room as 1501 without the smoke. Better view as well.
Concierge is not always available and did not always return phone calls. BUT when we worked with Adrienne and she did a FABULOUS job of arranging anything we needed as well as making excellent dining recs. The staff in total was helpful and friendly.
Get your hair done at Pipino by Hector, get a workout in the clean user friendly gym, relax and enjoy the city. And quit your complaining.

I have never encountered a more incompetent staff and management than I have at this hotel. I am a hotel manager myself and because of this, I am very forgiving as I understand that mistakes can happen. However, they went too far on this one.

The hotel property itself is interesting, if you like your hotel to feel like a night club. This did not bother me as I was looking for something with unique character.

The rooms are very modern, but bland. Housekeeping is fine, but not great. But the thing that makes a difference in a property is service. And the service is aweful!!

This stay was to be charged to a third person credit card as we were in NY on business and pleasure and we were charging this back to a business account. All of the paperwork was taken care of prior to our arrival and this was confirmed when we checked in.

We were entertaining clients on the first evening, so we purchased 2 junior suites. There was to be a king bed in one and two queens in another. We arrived and they had us in two rooms with double beds. They showed us another option for the king, which we took, but it was much smaller and I don't believe it was in fact a junior suite.

That first night, we ordered champagne with the clients (about $2K). The room service attendant was very nice.

When I got up the next morning, I had scheduled 2 massages in my guest room for myself and my girlfriend. The massage therapists were 20 minutes late and then the concierge called to inform me that the hotel does not permit charges of massages to a guest account--HE TOLD ME THIS WHEN THE THERAPISTS WERE KNOCKING ON MY DOOR!!

We had the treatment and then I offered the therapists my credit card; they said they could not take the credit card, but they always were able to charge it to the room. So this is what I did and called down stairs to inform them of this.

I was called 5 minutes later by the concierge who told me I must get up (after a relaxing massage) and go 2 blocks to the ATM as I had to give the therapists cash-- I did not have $400 in cash on me. I did this and then apologized to the therapists who were kept waiting. I told them that I had not been informed of the hotel policy and was frankly rather surprised. The concierge WINKED at me and made a dismissive gesture. I told him I would bring this up with his manager which he invited me to do. Then I found out why.

I got up to my room and there was a message from the front office manager who told me that I must bring a credit card to the front desk as they were not able to do third party billing. One might ask-- why do you have a credit card authorization form if you do not accept third party billing. And why would you confirm that everything was in good order upon check in. To this, I got many responses.

1. Credit Card was declined (I verified that this was not the case)
2. Third party billing is never allowed (contrary to what we were told when booking)
3. Third party billing was only permitted for $100.

I brought down my own card and this is what we used to settle the charges. I asked for the Front Office Manager's card as I was not ever able to connect with her when I was at the property. I told her of my experience via email and she did not reply. It was not until after I emailed the director of sales that I heard back from the manager I tried to contact. She made no effort of an apology and removed $200 from the final bill. I told her that frankly, this was a disaster and that I wanted a damn good explination for why it happened. Again, my emails were not returned, and the answer to the question about third party billing is still a mystery-- Particularly in light of the fact that an additional $200 showed up on the third party billing card after they told me this was not possible. They say this was minibar, but as we took no more than $50 from the minibar, I am sure they were just making up for the previous adjustment.

With so many better places to stay, please do not even consider this one. New York has too much to offer.

My husband and I stayed on the 22nd floor in a junior suite of this fabulous hotel. We have been to New York on two other occasions and both the hotels were dingy and dirty (and one of those was The Plaza). However, the Bryant Park Hotel was fantastically clean, it was bright, comforatable and ultra modern. It was also very spacious which is a real luxury in NY. We loved the deep bath, the huge shower and the bath products were a luxurious treat. The location was fantastic. A five minute walk to Fifth Avenue and a ten minute walk to Times Square. The hotel staff were always polite and courteous and very efficient. This is a hotel that we will definitely be visiting again and again.

I highly recommend the Bryant Park Hotel -- our deluxe queen/park view room was modern, super-clean and large (for NYC), with lots of windows and light. The hardwood floors in the room, and the big marble bathrooms with separate tub and shower were great. Comfortable bed, nice linens. We definitely would stay there again.