I had never stayed at this hotel before, but, I will certainly be back! Everyone I encountered was so helpful and friendly. The rooms were nice and the Molton Brown toiletries were ever so nice. I had a terrible cold and was talking to John at the front desk about it as he was giving me new keys to my room (I had de-magnitized them). The next thing I knew someone was knocking on my room door "with a small gift from the front desk"??? I opened the door to a room service delivery person holding a tray of hot water with a variety of tea bags. :=) - What a nice surprise and how thoughtful. Made my night.
Anyway, just an example of their attention to detail and how they go out of their way to make your stay memorable and personal. Thank you to all of the exmployees.