We stayed here for 5 nights and everything was excellent, no complaints. The staff was friendly, helpful, engaged and welcoming throughout the entire stay. The standard room located on the 6th floor was very modern and spotless. We were impressed with the doormen who always greeted us, opened the door/called elevator and even gave us directions. When booking this hotel we didn't expect it to be so close to everything (we didn't spend too much time on research) - but the location is fantastic! 5 minutes (walking) from Times Square and Empire State Building, located next to the 5th Avenue and around 20 minutes walking from Central Park! On the top of that you have the Bryant Park to take a break from all the city noise, have a breakfast, a coffee or plan the day trip. From the staff we particularly found Miguel and Louis sympathetic and very driven. It's a fantastic hotel to which we'll definitely return!