I spent almost one week in October/November 2013, half of it on business and another half with my wife as I was running the NYC marathon. Our stay was great. The hotel is very well located (very convenient for marathon runners as well, as it is just at 2 minutes walk from the midtown transportation to Staten Island) and all the staff was always very attentive. We managed to re-structure our reservations and get an upgrade at a reasonable price and to obtain a flexible check-out time on our departing date. We will definetely return next time in the city.