Although I'm no lover of NYC, this hotel made the stay. From the minute we pulled up out front the valet's couldn't have been more friendly and personable. They introduced themselves, helped us with our bags and made us feel comfortable and welcome. Kevin was particularly helpful and courteous and even made sure our room was perfect for us and that we had everything we needed. The check-in process was fast and easy and Miguel at the front desk was friendly, professional and accommodating.
The next day was more of the same with great service from the concierge Sarah who took time to make sure we had our directions correctly and provided us with great information about the area.
I'll definitely be back!!