My wife and I spent Saturday night at the hotel and had a terrific stay. Every staff person was professional and very courteous. When the front desk learned we were celebrating a birthday, they upgraded us to a great room with a terrace and view of the park and had a bottle of champagne waiting for us later in the afternoon. Thanks again, Chase! We stayed in a King jr suite. It was exceptionally clean and we loved the hardwood floors - much better than hotel carpeting...we will be back!

My husbant, our eight year old son and I went to New York for the weekend to meet our friends. We got a good deal from Hotel Tonight for Bryant Park Hotel. Parking is free at this hotel for the weekend. So this was one of the reasons we opt for this hotel and then the location! The location was really perfect, just two blocks from times square,and an easy walk to Rockefeller Center. The Vale Service was perfect, they are realy friendly, and helpfull. Also at the front desk, we were warned that beacuse we had booked from hotel tonight there would only one bed, which we already read while buying this room, but they were kind enough to give us a room with a king bed. We didn't have any problem with fitting inside the bed with our son, because we were only going to spend one night. The room size was I think bigger than you would find in Manhattan. Bathroom had both shower and a bathtub, which were spotless. The room, the bed everthing was so clean!! In the future if I could get a good price, I wouldn't seek a different hotel.

My husband and I have just returned after spending a fantastic week in the Bryant Park.We arrived early not expecting to be able to check into our room, but it was ready early. We were checked in quickly, the staff were very helpful. Each day when we came back to our room it was cleaned & tidied perfectly. We enjoyed the happy hour for guests in the cellar bar each evening, where guests have complimentary drinks for an hour. Concierge was also very helpful finding places to eat as well as booking transport for our return to the airport.
We enjoyed our stay very much, we will be back.

I stayed at the Bryant Park several years ago, during fashion week. We stay there because we love the location, and because the rooms and the maid service are virtually flawless, but prior to this, we never had the opportunity to really interact with the staff.

I assure you, this won't happen again. We did quite a lot of work with Sarah Mindlin, and she was absolutely great. Never did you feel that you were putting on her, she, as well as Brian and everyone else at the front desk, always went out of their way to help.

Even the most menial tasks were performed with an incredibly strong work ethic and a sincere desire to make their guests as happy as possible.

In today's day and age where mediocre is the new excellent, these guys really understand the meaning of "customer service." All I can say is -- we'll be back -- and soon. Stay at the Bryant Park hotel -- sure, it may be a few pennies more, but this is one of those "you get what you pay for" experiences. Plus... you deserve it.