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“Good facility” 4 of 5 stars
Review of Hotel Chandler

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Hotel Chandler
4.5 of 5 Hotel   |   12 East 31st Street, New York City, NY 10016 (Midtown)   |  
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Free breakfast with your stay
Ranked #66 of 464 Hotels in New York City
Certificate of Excellence 2014
Glens Falls
1 review
“Good facility”
4 of 5 stars Reviewed March 10, 2014

Picked this hotel for its good Manhattan location close to subways, attractions and excellent variety of reasonably-priced neighborhood restaurants. Hotel was clean and had friendly staff. We were given a "free" double-upgrade Queen room in a new wing but our room was not spacious and it was poorly planned. When resting in bed, we had to look sideways to watch the wall mounted TV - they could have reversed the cabinet layout to eliminate this. Glass shower stall door was falling off its hinges. Room doors make loud slamming noise. The hotel restaurant prices high - did not use. We felt the hotel was relatively costly but chose it for location.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, March 19, 2014
Dear Daniel B:

Thank you for your recent feedback and review. We appreciate your loyalty to Hotel Chandler and have made the appropriate notes in your profile for future stays. The shower door has been fixed, we appreciate you bringing this to our attention. We have several different room configurations and in the particular room you stayed in only have 3 rooms that are designed in that manner. We appreciate all the feedback as this helps us identify problems and allows us to make the necessary changes to rectify them.

We look forward to welcoming you back,

Yours sincerely,
Kate Martin
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1,979 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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Vancouver, British Columbia
1 review
5 of 5 stars Reviewed March 10, 2014

I loved this quaint centrally located Hotel. The Staff were very helpful and efficient. There to assist with my every need. The room was sufficient and comfortable. I look forward to staying at Hotel Chandker again.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Hadlyme CT
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 9, 2014

Stayed here for one night, and was very impressed. I've been traveling to NYC several times a year for almost half a century and have stayed in just about every hotel from Columbus Circle down to the Financial District. This is one of the best.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 8, 2014

We only stayed for two nights as part of out trip , the staff were friendly , the room was very small and our view was of a brick wall not much else to say sorry , also a lot of construction going on outside so was awkward to walk outside the door for fear of tripping on something .

Room Tip: Ask for a room with a view we should have instead when we opened the curtains we were looking at a b...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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ChandlerMgr, General Manager at Hotel Chandler, responded to this review, March 19, 2014
Dear NoeleenC1:

Thank you for your recent review! You will be happy to know that we no longer have any construction going at the building! There have been many changes since July of last year and we hope you do come back and stay with us to experience the wonderful addition of our restaurant JUNI.

Yours sincerely,
Kate Martin
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Washington Dc, District Of Columbia
1 review
5 of 5 stars Reviewed March 5, 2014

You really cannot go wrong with the service here, it was excellent! The price was great for a small luxury boutique hotel.

The staff were very attentive and and helpful for any question or request that I had. I appreciated the bell staff with their assistance with my bags, and also making sure the room suited my expectations. One of the front desk staff always made a point of addressing me by name. After a bit of a noisy first night because of the elevator and hallway noise waking me up (Room 915?), they were very helpful in moving me to a quieter room (330) that actually turned out to be brighter and more comfortable for my week-long stay. After moving to the new room I also realized that I forgot some very important things in the old room while packing up in a rush and they made sure I got them back.

The room was very comfortable and clean, the bed in the 2nd room that I was moved to was better than the 1st. My only complaint was the noise coming in through the door. They seem a bit thin, or perhaps because the rooms are smaller than average (understandable it being Manhattan) so the bed is close to the door and therefore you may hear more noise. It improved when I was relocated to a room at the end of the hallway but I still was awoken by noise from the hallway or other guests entering/leaving their rooms at odd hours.

I really was very happy with my stay and recommend this hotel to colleagues and friends. I hope to return again in the future.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 5, 2014

I will make it short: the location is terrific (close to everything), service is very efficient and polite. Double queen room was not huge, but very comfortable and cozy; we had a really lovely 3 days in Chandler Hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 3, 2014

pleasant stay, quiet and great location. beautiful redecorating in bar and restaurant. wine per glass is very expensive @$20 per glass so a few less expensive options would be nice. food is good but pricey.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Best Value Hotel in New York City
#36 Business Hotel in New York City
#48 Romantic Hotel in New York City
#51 Luxury Hotel in New York City
#76 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Recent remodeling and upgrading included the addition of JUNI a fine dining restaurant by 2 Michelin rated Chef Shaun Hergatt. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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