Traveled to NYC for my son's eighth birthday! It was amazing. The concierge Charlie made the stay wonderful for him. He wished my son a happy birthday and also surprised him with a cake with a candle when we returned to the room that night! Above and beyond.

And the hotel itself was perfect! Clean, warm, cozy beds and hot showers. The staff were all extremely accommodating and friendly. It was all and all a perfect experience. Thank you Hotel Chandler and most of all Charlie Loor for making an great memory for a little boy's NYC birthday!

Staff was excellent friendly, extremely helpful and efficient, received an upgrade on the first evening to a Suite, great location, great facilities even in the not completed breakfast room. Quiet for a room in the middle of the city

Wow, booked a 4 day trip to New York for my 50th birthday with a friend and came across this hotel in my internet search by accident. I can't say enough about this place. Perfect location, 4 blocks from Penn Station, 2 blocks from subway. The hotel was super nice and the staff was spot on. Excellent Service, Free coffee 24 hours. When it was raining they offered us umbrellas. The rooms were very comfortable. And Molton Brown Products in the bathroom, one of my favorite from London. I can go on and on, but I don't think I will ever consider another hotel in NY. I've traveled alot through out the US and Europe. This hotel beats the big hotel chains hands down and the price was extremely fair. Whomever runs this hotel has the highest standards and knows what the clients like. Thank you for making my NY trip awesome!!

It's such a cliche to say, but I never write a review. I think when we pay for service, we expect a certain treatment back. Most places sufficiently reach that. However, when a place goes way beyond expectations and really sticks out in your mind as a remarkable home away from home place, in one of the busiest cities in the world, it should be told!
From being greeted by the doorman to help with my bags, specially on a bad weather snowy night, everyone was super friendly, smiled, and it was genuine. The hotel itself is exactly what I like, personable, character, clean, elegant without being over the top, and a primo location. Hotel Chandler has it all.
Doorman was friendly no matter what time of day, which by the way was there 24 hours a day. Front desk was super helpful, all of them, even offering me an umbrella when it was snowing, which I found another one in my room as a bonus plus. The lobby has fresh coffee brewing ALL day with selections of teas.
The room blows the competition out of the water. Clean, fresh, smelled wonderful. Comfortable bed, bay windows with privacy shades and wooden blinds. You can ask for a more quiet from the street room in the back, or more of a view street side depending what you want. To me, being in a hotel room I want peace and quiet, no cars honking and stuff. I didn't hear a peep from the outside in the room.
Room service menu was available, minifridge was accessible to put some side stuff in if you wanted. You can tell they go above the normal means of a hotel with a card that you place if you want the sheets changed daily with turn down service. So not just to have your room cleaned that most hotels offer, but that little bit of extra quality of care shown makes a difference. Nice large wall mounted television, spacious desk, comfortable room furniture. I was greeted by the maid that asked if there was anything else I could use for my stay.

Overall, I can't recommend this place high enough. Central location to everything without being SMACK right in the middle of the hustle and bustle. Always taxis available right out front, and the subway station is just a minute or two walk. Without a doubt, my next stay in New York will be back at Hotel Chandler.

This hotel and its staff has made it that much easier next time I am in New York, which is often, to not have to worry about where I will stay, will I get a great rate, and will the room I find online meet my simple expectations. The guessing game is now done and over, and I couldn't be more thrilled.

Kudos to Hotel Chandler, and their superb staff!