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“Great Location..” 3 of 5 stars
Review of Holiday Inn SoHo New York

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Holiday Inn SoHo New York
3.5 of 5 Hotel   |   138 Lafayette Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #299 of 453 Hotels in New York City
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Great Location..”
3 of 5 stars Reviewed July 22, 2014

This hotel is in an exceptional location - you can walk around SoHo and enjoy all the restaurants and shopping streets. The hotel itself needs refurbishment - it's very dated and a little worn around the edges. That said it is pretty clean and the staff are doing a good job considering the quality of the product. If you're looking for luxury this is not for you - if you're location driven in your choice of hotel then it's a good option.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 23, 2014
Thank You GS for your recent stay with us and most importantly, Thank You for taking the time to complete this review. Located in Lower Manhattan, our location is central to all of the conveniences, shopping and dining of New York City. We offer a great value to our guests and am pleased to know that you were able to appreciate it. We hope on your next visit to New York City, we would have the privilege of being your hosts again.

Ayman Agamy
General Manager
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833 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 22, 2014

Got a room in this place for a very decent price compared to some of the places in Manhattan that were also listed. Room was quite small but from what I'd read on alot of TA review for multiple properties, this seems to be the go everywhere in NY unless you want to pay with body limbs. The room was well serviced regularly and clean which with a decent bed which is all you need. If your travelling to NY you probably shouldnt be wasting that much time in your hotel room! The hotel was very conveninently located near the subway which was also perfect for us. Walkable distance to financial district/china town if you are fit and able and staff were willing to answer all our questions we had.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 23, 2014
Dear Felicity O,

On behalf of myself and my team we would like to Thank You for your recent stay with us and we hope to see you again in the very near future. Steps away from the New York City Transit, our location provides accessibility to the Greater New York area with ease. Very commendable that our Service and Quality of Service were also noted during your stay.

Ayman Agamy
General Manager
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014

Overall the stay was nice, but noisy ac unit and tiny room made my stay not as pleasant as it could have been.

The doors need to be adjusted. Many times throughout the night the slamming doors (I mean SLAMMING DOORS...more than any hotel I've ever stayed in) woke me up. The doors literally shake the walls when they close.

A/c not being on in the lobby really lost some bar sales. Seems they figured that out in the day I checked out.

With so many choices in manhattan, I'll likely stay somewhere else for the experiences, but I would stay again.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 22, 2014
Dear Kevin,
Thank you for your review. We apologize for any inconvenience you have experienced with the noisy AC unit as well as the slamming doors. These two items have been addressed and corrected.

Though I would prefer you had a better experience at our hotel, we would like to thank you for providing your feedback. We have taken note and wish to thank you for all your comments. We do thank you for being loyal to our hotel and that you would stay with us again.

Your business is valued and we hope your future travel plans will continue to include the Holiday Inn SoHo.

Thank you,
Ayman Agamy
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Paris
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014 via mobile

The location of this hotel is excellent, just near Chinatown and only a few minutes from the financial district. The service is correct. I use this hotel since many years. This time the air condition was noisy, could be improved.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 23, 2014
Dear Franmic,

Thank you for being a loyal guest of our location and I hope we have the honor of being your hosts for years to come. We pride ourselves in our exemplary customer service because we a providing a service to all our valued guests such as yourself. The issue you mentioned with you air condition unit has been addressed and corrected. Please do not hesitate to contact me directly during your next stay.

Ayman Agamy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
são paulo
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 16, 2014

This is my second time there.
I love the location, and also the Staff. They are sooo helpfull and kind.
The only but there is that rooms that are on lower floor will hear and feel the subway passing by, but I guess only in rooms facing Lafayette st.
We had dinner there 3 times, and the food is really good.
Love it!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 17, 2014
Hello isatb and thank you for your kind words regarding the hotel and the staff, We always love to hear from valued guests. Thank you for sharing your experience and admiration for our location and service. We hope to see you again very soon.

Kind regards,
Ayman Agamy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014 via mobile

Stayed for a business conference. The hotel is well maintained. The room I stayed in was for the most part very clean. However there was some mildew on the bathroom tiles, but nothing serious. The bed was very comfortable, firm but soft.

The staff is very polite and courteous.

I would easily stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 22, 2014
Hello there ArcticKodiak, Thank you very much for your review. We always appreciate when our guests take time to provide their feedback. I was delighted to read that you had a good experience with our staff and that you found our beds to be comfortable. Our main priority is for all our guests to feel welcome and have an exceptional stay with us. Again, thank you very much for your review and if there is anything we can do to enhance our services please let us know. the point is well taken in regard to the bathroom condition it was addressed with our maintenance department. We are always listening to our guests. Thanks again for choosing our hotel!
All the best,
Ayman Agamy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 15, 2014

We just got off a red eye and my 77 year old father was tired from the travel. They managed to accommodate him within 1.5 hours on a Saturday first thing in the morning even though the hotel was full. (We hung out in the breakfast lounge.) The hotel was clean. Great location, just a block from metro. The hotel checked on reservations for us and ordered a car for us when there was a flooding storm. We had a great 5 nights. The staff was friendly and polite. The room service went out of their way for any request.

Would definitely recommend this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYMAN A, General Manager at Holiday Inn SoHo New York, responded to this review, July 17, 2014
Dear Djn067,
Thank you for review. I am pleased to know that you had an enjoyable stay . and am happy that the staff was able to accommodate you early on a sold out night as well as arrange transportation for you. Thank you again for you kind words about the location and service you received and we look forward to welcoming you back in the future.


Kind Regards,

Ayman Agamy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn SoHo New York

Address: 138 Lafayette Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access
Hotel Style:
#245 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Holiday Inn SoHo New York 3.5*
Official Description (provided by the hotel):
New York's best kept secret with an enviable location on Lafayette Street that borders SoHo, Chinatown and Tribeca and just steps from Little Italy and Greenwich Village. Whether you are in town for business or leisure, the Holiday Inn SoHo New York provides you with easy access to all the Big Apple has to offer. Free WiFi, Fitness Center, Restaurant and Bar. ... more   less 
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Also Known As:
Holiday Inn Soho New York Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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