I recently completed a 60 day stay at this facility. I have never been so disappointed with a Hotel in my life. For the price charged you would think they would be able offer better customer service. I have a dispute with my bill I call the hotel to which I get no satisfaction. I call central registration in hopes of getting some form of customer service only to transferred three times and to finally be told they can not help me either and suggest I contact the same hotel which could not help me in the first place. The rooms are too small, the lock on my door would malfunction every three to four days which would require Engineering to reprogram the door. The so called fitness center is a JOKE! I will say the cleaning staff was great and I loved the ladies that prepared breakfast every morning. Customer service at the front desk was hit and miss. My main concern deals with my billing. As a government employee I asked for a received the government rate for my stay. Mind you I was there for TWO MONTHS!! Upon my return I was informed the rate for the last two days of my stay dropped $108, when I called and asked for my bill to be adjusted I was flat out told no. I fail to understand how a hotel that states they except the government rate would refuse to make an adjustment. If I ever get the chance to visit NYC again either on business or pleasure you can best believe I will not waste my time nor money in this facility.
- Official Description (provided by the hotel):
- New York's best kept secret with an enviable location on Lafayette Street that borders SoHo, Chinatown and Tribeca and just steps from Little Italy and Greenwich Village. Whether you are in town for business or leisure, the Holiday Inn SoHo New York provides you with easy access to all the Big Apple has to offer. Free WiFi, Fitness Center, Restaurant and Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, BookIt.com and TripOnline SA so you can book your Holiday Inn SoHo New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Soho New York Hotel New York City
- Holiday Inn New York City
- New York City Holiday Inn